Support

Sometimes problems do occur so please get in contact by adding a comment at the bottom of this page and I’ll do my best to try and help. Please remember to use a real email address when you post a comment so that I can get in contact if necessary (your email address will not be visible publicly).

Contents

Latest support news

29 Jul 2022 – Uploading to Amazon Drive ending on 31 Jan 2023

Amazon have announced that they have deprecated Amazon Drive and are ending it on 31 Dec 2023 and preventing new files being uploading to it on 31 Jan 2023. This plug-in uses Amazon Drive to upload photos such that they can be viewed in Amazon Photos. On the date that Amazon prevents the plug-in uploading files to Amazon Drive this plug-in will no longer support uploading photos to Amazon. Unfortunately Amazon have not provided an alternative approach for apps such as this plug-in. The future approach for uploading photos to Amazon Photos after Jan 2023 is therefore going to be via the Amazon website or Amazon’s own apps.

6 Feb 2022 – Publishing and exporting hangs after one photo

With Lightroom 11.2, Adobe introduced a bug that causes publishing and exporting to hang after one upload. This has been reported here: https://community.adobe.com/t5/lightroom-classic-bugs/p-update-publish-collection-stalls/idi-p/12749232.

There seems to be one solution which involves clicking on a different collection when the publish/export first appears to hang. The second solution is simply to re-install Lightroom Classic 11.1 instead of 11.2.

Hopefully Adobe will fix this in the next update for Lightroom.

Update 12 Apr 2022 – Adobe report they have fixed (in Lightroom Classic 11.3) the hanging when publishing a collection.

18 Oct 2020 – Pinterest no longer authenticates

Photo Upload no longer authenticates with Pinterest and cannot currently be used to upload photos to Pinterest. It seems that Pinterest have disabled the API that the plug-in uses to communicate with Pinterest.

Photo Upload uses v1 of the API from Pinterest and has been an approved app by Pinterest since 2015 (it went through their approval process). Pinterest announced on their developer website sometime in early 2020 that there was a new v2 API available.

On 17 Apr 2020 the Photo Upload plug-in applied to use the v2 API.

On 5 Aug 2020 Pinterest sent me a notification that “the current version of the Pinterest Developer API will be deprecated in three months, on O‌ctober 3‌1, 2‌020.

Note: Deprecation does not mean “removed”, but I think in this instance Pinterest actually meant to use the word “disabled”. The word “deprecation” is used to announce that something will be removed in the future.

Pinterest asked that apps apply for the v2 API. I contacted Pinterest saying that the app had applied for the v2 API back in Apr.

On 31 Aug 2020 Pinterest sent me this reply: “Unfortunately, this is no ETA when the new apps will be approved as I have mentioned we are a very small team and currently experiencing a large backlog of applications. We’re working as fast as we can to review and get back to everyone and also we do not prioritize requests for any users as of now. I hope this clarifies.

On 18 Oct (or perhaps a few days earlier) Pinterest disabled the v1 API and the Photo Upload plug-in stopped working. Clearly this was before the 31 Oct date that they previously announced the API would be “deprecated” on.

I’ve emailed the developer support at Pinterest again and again over the past 6 months.

On 26 Oct I received the latest reply from them: “I can totally sense the trouble you’re experiencing on your end and I apologize for that. However, we’re bounded with limitations on our end. As I mentioned earlier, the requests for the app are getting reviewed by our internal team. I too agree that it has taken a longer time than expected. But please be assured as I’ve forwarded your feedback to our team. And, I’m sure they will look into your concern and get back to you at the earliest.

Unfortunately there is nothing more I can do to encourage Pinterest to grant Photo Upload access to the v2 API. Pinterest disabled the v1 API earlier than they said they would (was meant to be 31 Oct). The whole idea of a deprecation cycle is to give developers time to move to a new way of doing things (i.e. v1 to v2) but in this case they have not processed applications after 6 months! Hopefully you can see that I’m very frustrated by this, I actually haven’t worked with a less professional mainstream organization with the Photo Upload plug-in.

At this stage I’m waiting to hear from Pinterest about whether they will grant the plug-in access to the v2 API. But I’ve been waiting more than 6 months…

Update 17 Nov 2020 – Pinterest finally granted the Photo Upload plug-in access to their latest Pinterest API and the plug-in has been updated to support it.

6 Sep 2018 – Picasa Web retires on 15 Mar 2019

Google have announced that the Picasa Web interface used by the Photo Upload plug-in is retired on 15 Mar 2019. The plug-in stops working with Picasa Web at that time.

The Photo Upload plug-in now has the Google Photos service available to it (introduced in version 5.0.9 in Sep 2018), which uses the new Google Photos interface instead of the old Picasa Web interface.

The Google Photos support in the plug-in has been written from scratch and is quite different to that previously included for Picasa Web. You can purchase a license key for the Google Photos service in this plug-in from the usual places. Unfortunately, due to the time and effort needed to create the new Google Photos support in the plug-in, there is no free transfer or discount when moving from Picasa Web to Google Photos.

There are some differences between the new Google Photos interface and the old Picasa Web interface. Most notably you can now use the plug-in to create albums on Google Photos, but note that Google only allows you to upload photos to albums created by this plug-in (i.e. you cannot upload to albums that you already have on Google Photos).

20 Jul 2018 – Facebook prevents plug-in from being authorised

Facebook, in light of the Cambridge Analytica scandal, have prevented small businesses like this one from connecting to Facebook. The official date for this dropping of support was supposed to be 1 Aug 2018, but they seem to have taken action a little earlier.

Facebook have not responded to any requests for clarification on their policy for preventing small business access. Unfortunately at this time there is nothing else that can be said except that Facebook have prevented the plug-in from being authorised and therefore have prevented the uploading of photos using the plug-in.

This change of policy from Facebook is very much related to the inability to run Lightroom’s built in Facebook plug-in any longer. This is the warning message from Adobe that Lightroom now gives you for their Facebook plug-in:

15 Jun 2018 – 500px no longer supports plug-ins

500px have announced that as of this date they will no longer support plug-ins like Photo Upload to access their site. This is a decision made by 500px and not by the plug-in.

There is no alternative plug-in available for uploading to 500x from Lightroom.

If this decision affects you then please contact 500px directly and mention that you use or rely on the Photo Upload plug-in for Lightroom. I have also contacted 500px.

24 Apr 2018 – Facebook prevents plug-in from creating posts on user timelines

Facebook have announced that on 1 Aug 2018 they are removing the ability for third party applications to create posts on user timelines. Facebook are still allowing posts to be created for Facebook pages.

Specifically, Facebook have prevented applications from being granted a permission called “publish_actions” that allows posts to be created on user timelines.

Update 20 Jul 2018 – Refer to the news on Facebook dated 20 Jul 2018 above.

23 Jan 2018 – Picasa Web uploads fail (“500” error)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos is giving an error when uploading photos. The error from Google simply says “Internal error, try again later”.

Many other people and apps have reported the same errors, for example see this thread (which has nothing to do with this plug-in).

There are no indications from Google that this is either a planned outage or a planned change, so at this time I have to assume that Google will fix the problem sooner than later. I will keep an eye on the situation over the next day or so, but there is nothing else I can do at this time.

Please be aware that that 12 months ago Google made it clear that Picasa Web was being retired and no longer developed. Sadly, Google do not allow 3rd party plug-ins to upload directly to Google Photos (they can only upload to Picasa Web). My suggestion is that it is time to start looking at alternative photo sites if you want to upload directly from Lightroom.

Update 25 Jan 2018 – Google have now fixed the problem and Picasa Web uploads work again.

27 Feb 2017 – SmugMug no longer allows photos to be uploaded to “Private” galleries

SmugMug have prevented photos from being uploaded to galleries that have their visibility set as “Private”.

I don’t know their rationale why and I even asked them why in their support forum, but no reply – https://dgrin.com/discussion/261330/cannot-upload-photos-to-private-galleries-using-v2-api. I’m not sure if SmugMug will fix this or if it is permanent.

You need to change the gallery visibility to “Public” or “Unlisted” then the upload should work.

Update 28 Jun 2017 – this is now fixed in plug-in version 4.5.7.

7 Feb 2017 – Picasa Web changes (e.g. albums cannot be created)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations.

Google have now prevented the Picasa Web service from creating, renaming and deleting albums and from updating or deleting photos. If you are technically minded, please refer to this Google site for more information (see section titled “Mutation support removed”).

You can still upload photos using the latest version of the Photo Upload plug-in, and you can use the Google Photos website to create your albums before or after uploading to them from Lightroom.

Update 6 Sep 2018 – Google have released an official interface to Google Photos and this plug-in has been updated to support this interface. Please refer to the “Google Photos” service added to Photo Upload version 5.0.9. Google have announced that the old Picasa Web interfaces will be retired in Mar 2019.

Google Photos “shared albums”

Please note that Google does not tell the Picasa Web plug-in about any albums you initially create on Google Photos as “shared albums”. To work around this, please initially create albums on Google Photos as regular “albums” and then configure these to be shared albums afterwards.

7 Feb 2017 – Picasa Web uploads fail (“501” error)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations. Older versions of the plug-in will display “501” errors from Google when trying to perform certain tasks like creating albums.

The Photo Upload plug-in has been updated with version 4.1.9 to handle these Google changes with “friendly” error messages. You should update your plug-in to 4.1.9 or later.

Please also refer to the note above on “Google Photos (Picasa Web) no longer allow albums to be created”.

Update 8 Feb 2017 – this is now fixed in Photo Upload version 4.1.9.

27 Jan 2017 – Picasa Web uploads fail (“400” error)

The Picasa Web API that 3rd party apps use to upload photos to Google Photos is reporting a “400” error with the message “Bad request”. This will affect all 3rd party apps that upload pictures using the Picasa Web API to Google Photos. There is a thread on the Google forums that is discussing the problem.

It is not known what causes the problem and when Google will fix the issue. I’d expect them to fix it quite quickly given the number of 3rd party apps that make use of uploading photos in this manner. I’ll track Google’s response – hopefully it will be quick and positive.

Update 28 Jan 2017 – this is now fixed in Photo Upload version 4.1.6. There has been no indication from Google what the problem is, but I’ve found an alternate way to upload the photos which appears to work well.

19 Apr 2016 – Facebook authentication fails

Facebook have mandated a few changes to authentication and old versions of the plug-in will receive a “URL blocked” message from Facebook when authenticating.

Update 19 Apr 2016 – this is now fixed in Photo Upload version 4.1.9.

16 Feb 2016 – Google announce changes to Picasa Web

Google recently announced that they will be making changes to the Picasa Web API that the Photo Upload for Picasa Web plug-in uses.

Google have been unclear about all the implications of these changes to applications such as the Photo Upload plug-in. However they have stated that changes to their API will not be made until 1 May 2016.

Google may keep the old Picasa Web API working, with some small changes or limitations. They may replace the API with a new alternative that the Photo Upload plug-in can use. Or they may do something else such as improve Google Drive integration for Google Photos, or remove third party API access to Google Photos entirely.

Google have noted that they will announce in March 2016 what the changes will be in detail, so until that time it is not possible to comment further on how Google’s plans will affect Photo Upload for Picasa Web.

Every effort will be made to ensure Photo Upload continues being able to upload your photos to Google Photos. When Google share more details of their plans then this news section will be updated with what this means for the Photo Upload plug-in. Until then, I’m afraid we have to be patient…

13 Nov 2015 – Lightroom hangs/freezes when closing

A few people have highlighted that Lightroom can hang/freeze when it is closing. Lightroom must then be force closed to make it quit properly. In some circumstances a window is shown during the hang that shows the Photo Upload plug-in is shutting down.

It appears that this is a problem with Lightroom, not with the Photo Upload plug-in. Please refer to this feedback page on the Lightroom forums:

http://feedback.photoshop.com/photoshop_family/topics/lightroom-2015-2-hangs-on-quit

The advice that seems to work fairly reliably is:

Reset the preferences (holding down SHIFT and ALT and starting Lightroom) and choose YES.

7 Oct 2015 – Zenfolio communication fails

During some scheduled maintenance on 6 or 7 Oct 2015 Zenfolio have changed the way security for internet communication is handled on their servers.

Update 7 Oct 2015 – this is now fixed in plug-in version 3.2.1.

31 Jul 2014 Old “Picasa Web Upload” plug-in replaced by “Photo Upload”

The old “Picasa Web Upload” plug-in originally launched in 2012 has been replaced by the “Photo Upload” plug-in which allows you to upload to Picasa Web and many other services.

The final version of the “Picasa Web Upload” plug-in is 1.5.8. If you have a version of the old Picasa Web Upload plug-in then please note that it is not possible to use it with Lightroom 7.0 or later. Instead please download the latest Photo Upload plug-in from this website. You can use your existing Picasa Web Upload plug-in license key with the Photo Upload plug-in’s Picasa Web service.

27 Jun 2014 – Flickr authentication fails

Flickr have changed the way authentication is handled on their servers.

Update 30 Jun 2014 – this is now fixed in plug-in version 1.7.9.

FAQ

Updating the plug-in – always check you have the latest

If you think you have a problem, in particular if you think you’ve found a bug, then please make sure you have the latest version of the plug-in.

Use the Update button in the plug-in’s settings from Lightroom Plug-in Manager to check that you have the latest.

Update the plug-in from Lightroom Plug-in Manager

Downloaded plug-in from Adobe’s website and I have a ZXP file…

If you download the plug-in from Adobe’s Add-ons website then you will get a ZXP file. This type of file is intended to be opened by Adobe Creative Cloud (and Adobe Extension Manager.) If you don’t have Adobe Creative Cloud then you cannot do much with the ZXP file.

Adobe’s add-on installation process for Lightroom plug-ins is really quite complicated – and certainly convoluted.

My recommendation for a more straightforward install is to download the plug-in directly from this website. This will be a regular ZIP file rather than a proprietary Adobe ZXP file. And then simply follow the tried and tested installation instructions also on this website.

Lightroom reports “An error occurred while attempting to load this plug-in.

When using Lightroom Plug-in Manager to Add a new plug-in, you may get an error reporting “An error occurred while attempting load this plug-in.“. This error normally means the plug-in folder has not been extracted correctly from the downloaded Zip file.

Support - Plug-in Manager - Incorrect folder

Lightroom expects all plug-ins to have a folder extension of “.lrplugin” or “.lrdevplugin”. When you download a plug-in Zip file from this website, the top-level in the Zip file will be a folder ending in “.lrplugin”, e.g. “photoupload.lrplugin”. You must extract this folder itself, not just the files within it. Once you’ve extracted the plug-in folder from the Zip, you can move it around your computer (e.g. to your Documents folder) but you must not rename the plug-in folder.

Missing plug-in – The “nil” plug-in is not installed

Lightroom indicates that the plug-in is missing or shows the message “The “nil” plug-in is not installed” if it cannot find the plug-in folder on your computer that you used when you added the plug-in to Lightroom.

After using Lightroom’s Plug-in Manager to add the plug-in to Lightroom, you must not remove the plug-in folder. Lightroom needs to load the plug-in from this folder each time it starts.

If you get this message, please re-install the plug-in by following the installation instructions.

Authentication problem – Error authenticating with [service]

Support - Firewall

When trying to authenticate you may get an error such as this:

Photo Upload: Error authenticating with [service]
No authentication information returned from [service].

The common answer to this is that you are running a firewall (e.g. Little Snitch etc.) and have restrictions on the plug-in’s network access.

Consider whether you currently have network problems or are running a restrictive firewall.

Most firewalls identify this plug-in’s network access as coming from “curl” rather than “Lightroom”. Please make sure your firewall permits network access for the “curl” application.

You can use the “Test Connection” window to test whether your internet connection is working for the plug-in. You can find the “Test Connection” window within the “Configuration” window under the plug-in’s Setting section in Lightroom’s Plug-in Manager.

What is the Export Location used for?

Lightroom provides a setting for the plug-in called “Export Location”. This allows you to specify where Lightroom should create the copy of each photo that you are exporting. Lightroom creates a copy for each photo according to your edits and settings. For example, if you’ve cropped your photo and want to export it as a JPEG then this is what the copy will consist of.

I recommend leaving the “Export Location” setting as the default which is “Temporary folder”. This means that the copy of the exported photos will be removed once they have actually been exported.

Lightroom says my computer is out of disk space

Now that online storage is cheap or even free, people want to upload their entire photo collection.

Some people are finding out that when exporting a large number of photos and videos that Lightroom reports that their computer is out of disk space. This problem typically occurs more frequently on systems that have smaller hard disks, e.g. those with 256GB or less SSDs.

At the start of a publish/export process Lightroom starts creating copies of each photo that you are uploading according to the publish/export settings you have specified. Lightroom does this in parallel to the actual uploading being done by the plug-in and does not wait for the plug-in to request each photo copy. Lightroom does not allow the plug-in to dictate when the photo copies are made and when they are deleted.

The out of disk space problem occurs because Lightroom creates all the photo copies at the start of the upload and only deletes the copies when the plug-in has finished uploading the final photo. The photo copies are created in the computer’s temp folder (on a Windows machine this is usually on the same drive as the main Windows installation, e.g. drive C:). You will need enough space in your temp folder (and drive) to allow Lightroom to create publish\export copies of all the photos that you are uploading in one operation. The space used by Lightroom during the upload will be freed up once the upload has finished.

e.g. If each exported photo that is generated by Lightroom is 5MB in size, and you are exporting 1,000 photos then you will need 5GB of free space in the temp folder on your computer.

Note: Work arounds for this Lightroom problem are 1) use the plug-in’s “Generate exports one at a time” setting or 2) use the Configuration setting “Temporary folder for exported photos” to override where the temp folder is.

For reference, here is how you can find out where your system temporary folder is that Lightroom will be using for the temporary files during an export/publish:

Win:

  • Open Command Prompt
  • Type:
echo %temp%

Mac:

  • Open Terminal
  • Type:
echo $TMPDIR

Location information not being uploading

Various online services (e.g. Google Photos) can make use of the photo location information in the photo’s metadata. If the location information is not being uploaded then check that you have enabled location information in Lightroom’s Export/Publishing Manager windows, i.e. you do not have “Remove Location Info” checked.

Old versions of Photo Upload for OneDrive (and the previous SkyDrive Upload) cannot be authenticated

Update your Photo Upload plug-in to a newer version (version 2.3.7 or later).

Microsoft appear to have changed something on their servers which requires an updated Photo Upload plug-in.

Use the Update button for the Photo Upload plug-in in Lightroom’s Plug-in Manager to get the latest version.

Note: If you are still using the old SkyDrive Upload plug-in then please take this opportunity to upgrade to the Photo Upload plug-in (your existing license key will still work).

WordPress self-hosted sites

The Photo Upload plug-in works with blogs hosted on wordpress.com and blogs that are self-hosted.

Authentication is always managed by wordpress.com, so you will need an account on wordpress.com even if you do not have a site hosted there.

  1. Create an account on wordpress.com (if you don’t have one already). This is free, you do not need to create a site on wordpress.com
  2. Install the Jetpack plug-in on your own self-hosted WordPress site (https://en-gb.wordpress.org/plugins/jetpack/)
  3. After the Jetpack plug-in is installed, connect it to your wordpress.com account (https://jetpack.com/support/installing-jetpack/)
  4. Log in to wordpress.com using your wordpress.com account and add your own self-hosted WordPress site (e.g. wordpress.de or personal domain) to your account
  5. In the Photo Upload plug-in in Lightroom, use the Add/Refresh button to authenticate the plug-in with any of the sites registered with your wordpress.com account

For self-hosted sites, you will need the Jetpack WordPress plug-in on your WordPress site. Ensure that you have version 3.1 or later of Jetpack installed. Version 3.0.2 of Jetpack had an error that prevented authentication. This Jetpack error was fixed in 3.1.

The plug-in cannot be authenticated with sites hosted locally at “localhost”. Authentication needs your WordPress site to be registered and accessible by wordpress.com. WordPress does not allow such local sites to be registered.

WordPress blog site selection

WordPress allows you register multiple blogs with your wordpress.com account. You can select from your available sites using the drop down list in your Web brower when authenticating the plug-in with WordPress.

Photo Upload (WordPress) authentication with WordPress

WordPress authentication does not return an authentication code

Sometimes WordPress plug-ins can prevent the Lightroom plug-in from authenticating with your site. These plug-ins prevent you receiving an authentication from WordPress, i.e. the page with the authentication code does not open in your browser.

The problematic WordPress plug-ins tend to be security ones. There are known issues with these WordPress plug-ins, but other security plug-ins are likely to interfere with authentication too:

  • All In One WP Security
  • iThemes Security Pro

If you do not receive an authentication code in your browser please disable the security plug-ins and try the authentication again. You should be able to re-enable the plug-ins after the authentication has successfully taken place.

Plug-in not compatible with your version of Lightroom

E.g. “Lightroom Version 5.3.0.938183 is incompatible with this plugin“.

You have an old version of the plug-in.

If your plug-in has an Update button then use that to update to the latest version.

If your plug-in does not have an Update button or you are having problems using the Update feature then simply download a new version from this website and manually replace your existing plug-in.

If you have the old Picasa Web Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old Picasa Web Upload license key will work with the new Photo Upload plug-in (for the Picasa Web service).

If you have the old SkyDrive Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old SkyDrive Upload license key will work with the new Photo Upload plug-in (for the OneDrive service).

If you have the old Tree Mirror Export plug-in then please download the Photo Upload plug-in which now replaces it. Use the Tree Mirror service in the new Photo Upload plug-in.

Lightroom’s Plug-in Manager’s “Remove” button is disabled

It depends where you installed the plug-in as to whether you can use the “Remove” button to remove the plug-in from Lightroom. It is greyed out if you installed to the following locations:

On Windows, either

\Users\%MyUserName%\AppData\Roaming\Adobe\Lightroom\Modules

or

\Program Files\Adobe\Lightroom 5.x\Modules

On Mac,

/Library/Application Support/Adobe/Lightroom/Modules

To remove the plug-in from these locations you have to manually remove the plug-in folder from the appropriate path.

To avoid this potential problem, I recommend installing the plug-in to:

On Windows,

\Documents\Lightroom plug-ins

On Mac,

/Applications

Unreceived license key

If you purchase a license for the full version of the plug-in you will be sent 2 emails. One email will contain your order number and the second email will contain your license key. These emails will be sent to you immediately and automatically by the FastSpring payment service.

The license key email should be sent immediately – but on a few occasions it has taken 6 hours before it has been received.

If you think you should have received an email but have not received it then please first check your email junk or spam folders. The license keys and order receipts are sent by FastSpring – so it may help to search your junk/spam email folders for the name “FastSpring” or “mailer@fastspring.com”.

When a license key email has not been received there are typically two reasons:

  1. A private\corporate email domain is not processing the email correctly (sometimes the license key emails are identified as junk\spam). The most reliable email addresses tend to be from mainstream domains such gmail.com or live.com.
  2. An incorrect email address being entered during the order.

If you think either of the above apply then please contact FastSpring (support@fastspring.com) with your order number.

Unreceived license key (purchased from the Adobe Add-ons website)

If the above tips for finding your license key have not helped, AND you bought the plug-in from the Adobe website (i.e. not via the plug-in or this website) then you will need to contact Adobe for further assistance.

Please note that, as the plug-in developer and not an Adobe employee, I cannot access the payment and licensing systems used by Adobe. Therefore if you have purchased your license key from the Adobe Add-ons website you will need to contact them regarding any unreceived license keys.

Here’s a thread on the Adobe forums that gives the email address to contact that another customer was given.

Lost my license key

If you’ve bought your license from this website and lost your license key then please use the email address on the Contact page to get in touch. Please provide the reference number for your original purchase or the email address that you originally used.

Lost license keys purchased from the Adobe Add-ons website

If you’ve bought the license from the Adobe Add-ons website then you will need to contact them to have your license key sent out again.

Plug-in says the license key is invalid

When copying and pasting your license key from your license email into the plug-in, take care that the key is copied as one long list of characters.

Your email system may insert line breaks or spaces into the email, so please be sure that any such line breaks, spaces or other formatting from the email message are not pasted into the plug-in’s license text box.

If your license key is still reported as being invalid after copying and pasting it then please check you have specified the License service correctly in the license key entry window. e.g. If you have purchased a license for Dropbox then please make sure Dropbox is the selected License service in the window.

Support - License Key

A common mistake is trying to enter a Google Drive license key for Google Photos. Please be careful when purchasing licenses and entering the license keys that you have selected Google Drive or Google Photos correctly.

Can I rename the plug-in folder?

The plug-in folder should be named with a “lrplugin” or “lrdevplugin” extension. For example:

photoupload.lrplugin

or

picasawebupload.lrdevplugin

On Mac, if you open (i.e. extract) the downloaded Zip file a second time you will get a folder with the suffix “2”. Lightroom will not be able to read the plug-in from such a named folder. Before opening the Zip file consider removing an existing plug-in folder.

The following will give an error as the folder extension “.lrplugin 2” is not “.lrplugin” as Lightroom expects:

photoupload.lrplugin 2

If you really need two versions of the plug-in on your computer, I recommend having two separate parent folders and keeping the plug-in folder name the same, i.e.:

Windows,

\Documents\Lightroom plug-ins\picasawebupload.lrplugin \Documents\Lightroom plug-ins\V2\picasawebupload.lrplugin

Mac,

/Documents/Lightroom plug-ins/picasawebupload.lrplugin /Documents/Lightroom plug-ins/V2/picasawebupload.lrplugin

Google’s Picasa Web photo size constraints

The Picasa Web plug-in uses Google’s Picasa Web interface to upload photos to Picasa Web and Google Photos.

The Picasa Web interface has a restriction of a maximum photo size of 2048 x 2048 pixels if photos are not to be counted towards your allowance.

Please note that Google currently only provides “unlimited high quality photos” via its own mobile apps and website. Google does not allow any third party applications such as the Photo Upload plug-in to use those constraints.

However, once your photos have been uploaded to Picasa Web or Google Photos, you can then follow these instructions to recover the storage space:

https://support.google.com/photos/answer/6314648

Google Photos - Recover Storage

Create multiple publish services

If you want to use the Photo Upload plug-in with multiple services (e.g. Picasa Web and Google Drive) then you create additional publish services by right clicking on an additional publish service and choosing “Create new publish service…”. You can then choose a new upload service, account and settings for this additional publish service.

Checking the version of your plug-in

You may need to check which version of a plug-in you are using. You can do this from Lightroom’s Plug-in Manager.

Select the plug-in on the left (e.g. Photo Upload).

The plug-in version number is displayed on the right in both the plug-ins Settings and Status panes (in the example below the version is 1.5.5).

Support - Plug-in Manager

Removing a plug-in

Sometimes you may need to remove your plug-in, perhaps to replace it with a newer version.

Lightroom’s Plug-in Manager allows you to unregister a plug-in from Lightroom using the “Remove” button, but in most cases I recommend actually deleting the plug-in folder from your system. This is particularly important if you are upgrading the plug-in with a new version – always delete the old plug-in folder first so that there is no doubt which version of the plug-in Lightroom will be using.

You can find the installation folder of your plug-in from Lightroom’s Plug-in Manager.

Support - Plug-in Manager - Install folder

To remove the plug-in simply identify the install folder (highlighted in the above Plug-in Manager screenshot). You can then delete it using either Windows Explorer or Mac’s Finder.

You can use Lightroom’s Plug-in Manager’s “Show in Explorer” or “Show in Finder” buttons to go straight to the folder, making it easy to find the plug-in folder on your system.

Saving your log file

In order to try and help identify a problem, I may ask you to send me a plug-in log file from your machine. If I request this, please follow the instructions below:

1. Do the activity that doesn’t appear to be working, e.g. try uploading a photo. This is important so that the problematic behaviour is recorded in the log file.

2. Save your plug-in’s log file. From the “Plug-in Manager” window in Lightroom, select the “Save log” option from the plug-in’s settings section of the window.

3. Email the log file to me. Attach the log file from the place where you saved it into an email and send it to me.

Comments

1,529 responses to “Support”

  1. Ken Henke Avatar
    Ken Henke

    When posting to a Facebook group, it ends up with 3 posts of the same image. Also, I was curious in the future is one would be able to write about the image before exporting. Otherwise, one has to edit the image in Facebook to create text with the image.
    Ken

    1. Rob J Avatar

      Hi,
      It looks like Facebook have prevented apps like this plug-in from uploading images directly to groups, so reluctantly I’ve now disabled uploading to Facebook groups. You can of course still upload to Facebook albums.
      I will see about adding an option to allow you to write a description about the photos prior to the export (the Twitter capability for this plug-in already has something like this). Thanks for the suggestion!
      Rob

  2. Aaron Avatar
    Aaron

    When I delete an album in Lightroom under Published Services for Photo Upload/Amazon Cloud drive, I get this error message

    https://www.amazon.com/clouddrive/share/6M2x1d2cuTpLHj2TtN9TE6sSdyK0eqAEG013r_zclvo

    Followed by

    https://www.amazon.com/clouddrive/share/WmfG_qZKNJG2f3ywADx2VRUyhU6MOYiWoyJL53i9aRk

    Is there a way to fix this issue?

    1. Rob J Avatar

      Hi,
      You found a bug. This is now fixed in version 2.3.4. You can update to the latest version using the Update button in the plug-in’s setting within Lightroom Plug-in Manager.
      Thanks for reporting this and sharing the screenshots – made identifying and fixing it much easier!
      Thanks,
      Rob

  3. Jim Avatar
    Jim

    I am using the trial version to upload to smugmug. The photograph is in the tiff format. I have set the plugin to convert and send in jpg.

    Anyway I get an http: 200 error for uploading the .tff image. The default file upload gallery is created on my smugmug account. Why won’t the image upload and why didn’t the plugin convert the image?

    1. Rob J Avatar

      Ah – I see the problem. You already have a Smugmug “folder” called Photo Upload. When you are trying to export using the trial version it is trying to upload your photos to that folder, but Smugmug only allows you to upload photos to a “gallery”. You may need to delete (or rename) the Photo Upload “folder” so that when the plug-in tries to export, it will auto-create a gallery with that name, not a folder. I’ll put a fix for this together.
      Many thanks for raising this!
      Rob

    2. Rob J Avatar

      I think I’ve fixed the problem properly within the plug-in – when you have a moment, could you get the latest (2.3.1) by using the Update button within the plug-ins settings (from Lightroom Plug-in Manager)? Thanks,
      Rob

      1. Jim Avatar
        Jim

        Thanks Rob. Photos are uploading as they should. Thanks for your responsive update and support.

        Jim

  4. Jeremy Avatar
    Jeremy

    I’m really happy to see a plugin supporting Amazon, given their unlimited storage. However, the storage is perfect for raw uploads, but your plugin doesn’t upload the sidecar xmp files, or have a way to incorporate them. Are we forced to use DNG, or is there a way to have it also upload the metadata files?

    Thanks

    1. Rob J Avatar

      Hi,
      You’re right, the plug-in today does not check for XMP sidecars and upload any relevant ones.
      And DNG would be the only way to take the LR metadata with the files.
      I’ll see if I can add an option to support XMP files.
      Thanks,
      Rob

    2. Rob J Avatar

      Hi,
      The Photo Upload plug-in now (version 2.3.5) has a new option to allow you to upload sidecar (XMP) files alongside RAW photos.
      Hopefully this is the feature you were after.
      Thanks.
      Rob

  5. Bill Fant Avatar
    Bill Fant

    I have not upgraded to 5.7 yet, and my problems continue. I can get to Export/Photo Uploads, but then get a message that I have the free version and can only upload to Dropbox (the default album), which does no good, . I have a screen shot but don’t know how to post it.

    Bill

    1. Rob J Avatar

      The free version does only allow you to upload to an album called Dropbox. Are you saying the photos don’t upload to that album? If so I’ll drop you an email to investigate further.
      Thanks.

  6. Jack Avatar
    Jack

    Hi Rob,
    Upload to Bitcasa not working after Bitcasa suspended my infinite account and moved to 1TB account.

    The portal page was changed from https://my.bitcasa.com to https://drive.bitcasa.com the change might also have affected the developer’s API as well since I am getting errors when trying to authorize my account. The following errors was showing instead:

    Authorization Required

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

    It would be really greatfull if you can have a look at this for me. Much appreciated.

    Rui

    1. Rob J Avatar

      Hi,
      Bitcasa have really changed things… and haven’t been exactly public and clear about what the changes are.
      They appear to have removed access for third parties to consumer Bitcasa storage accounts.
      Bitcasa only seem to offer a single API – and that does not provide access to consumer accounts (like the old Bitcasa allowed).
      So, I don’t think there is anything I can do – Bitcasa have really changed their business strategy and it’s no longer possible for a plug-in to access consumer accounts.
      Sorry not to have better news – maybe Bitcasa will change their policy in the future?
      Thanks,
      Rob

  7. andrew Avatar
    andrew

    Can I use this plug-in to upload to any ftp site instead of using a programme like Filezilla? Photo mechanic can do this and I’d like to be able to do it from within Lightroom. Thanks.

    1. Rob J Avatar

      Yes – that’s the plan. You should be able to upload your photos to an FTP site directly from within Lightroom. Try out the FTP service in the plug-in and let me know how you get on.
      Thanks,
      Rob

      1. andrew Avatar
        andrew

        Uploading works fine but if I set the image size it is ignored and always uploads full size images. Is that a restriction of not having the licence (yet) or is that a bug? All the options for resizing and limiting file size etc are there but are ignored.

        1. Rob J Avatar

          Yes – completely correct. The unlicensed plug-in is limited a little to allow people to try it out.
          Thanks.

          1. andrew Avatar
            andrew

            Licence purchased! Thanks.

          2. andrew Avatar
            andrew

            works perfect now! 🙂 thanks

          3. Rob J Avatar

            Fantastic – please get in touch if you have any problems! Thanks.

  8. Robert Steemers Avatar
    Robert Steemers

    f stop values are not included on transferring from Lightroom 5 to 500px… am I doing something wrong ?

    1. Rob J Avatar

      I’m afraid this is a known problem with 500px – apps (including their own Android app) aren’t able to update the aperture, and it is always 0. This plug-in does not specifically set the aperture, it relies on 500px reading the (EXIF) info from the photo file, so I’m not sure what the plug-in can do. I’ll chase 500px again and see if they have an update…

    2. Rob J Avatar

      Hi, I asked 500px for an update on the problem of the aperture always being 0 and this is the reply from their support team “It is a known issue, and something we’re working to fix.”
      So hopefully it will be addressed at some point soon.
      Thanks,
      Rob

    3. Rob J Avatar

      So, 500px have emailed to say that they have fixed the problem with the aperture being read as 0. And I’ve given this a quick test using the existing plug-in and it seems to work correctly now for me. Let me know how you get on!
      Thanks,
      Rob

  9. Bill Fant Avatar
    Bill Fant

    Thank you — I’m new to Lightroom, and the only other plugin I have uses the Plug-in Extras — so thanks for your help very much, I am now up and running.

    Bill

  10. Bill Fant Avatar
    Bill Fant

    I have tried both New P Products and Adobe downloads of the photo upload for Facebook. I can get it into Plugin Manager, update and enable it, but then it never shows up in Plug-In Extras. I have a PC running Windows 7 64-bit.

    Thanks for your help!

    Bill

    1. Rob J Avatar

      Hi,
      I’m a little confused what you’re trying to do. The Photo Upload plug-in does not use the Plug-in Extras menu for anything. If you’ve installed the plug-in correctly, then you can follow these instructions for uploading photos to Facebook: http://www.newpproducts.com/lightroom-plug-ins/photo-upload/uploading-photos-export/
      Thanks,
      Rob

    2. Noel Avatar
      Noel

      i seem to have the same problem, says the download is not compatable. i am running windows 7 64 bit and have all the latest updates.

      1. Rob J Avatar

        The problem above was that the person was (incorrectly) expecting the plugin to appear in Plugin Extras menu, that was all. If you have a incompatibility message then I assume you’ve just upgraded to Lightroom 5.7 and haven’t upgraded the plugin. For the unlicensed version you need to use the Update button in the plugin’s settings. Version 2.2.8 or 2.2.9 are the latest that work with Lightroom 5.7.
        Thanks.

  11. Berna Moore Avatar
    Berna Moore

    I am trying to upload photos from Lightroom to Zenfolio. I have the latest version. I keep getting a box that says Some export opperations were not preformed. In the box it says ‘error communicating with… Zenfolio does not permit uploading to the group ….. I keep trying different groups and none work. Please help!

    1. Rob J Avatar

      Hi,
      Zenfolio has both galleries and group objects. Galleries contain photos, and groups contain galleries and other groups. Zenfolio (and therefore the plug-in) does not allow you to upload photos to groups.
      Simply select a gallery, rather than a group when exporting. If you don’t have a group, then you can use the export window to create a new album (gallery) for your photos.
      Thanks,
      Rob

    2. Rob J Avatar

      Hi,
      Thanks to your feedback, the latest version of the plug-in now highlights Zenfolio groups (rather than galleries) slightly differently in the album selection window, and there is an improved error message if you try and upload photos to them. Hopefully this will help other people.
      Thanks,
      Rob

  12. Hans vdC Avatar
    Hans vdC

    Do you plan to support exporting for video too?

    1. Rob J Avatar

      Hi,

      Yes – hopefully soon-ish. The problem is that for flexibility for the user the Tree Mirror Export plug-in is implemented as an Export Filter. But Lightroom does not allow Export Filters to work with videos. The plug-in needs to be re-structured to work as a regular Export plug-in rather than an Export Filter so the work is not quite as trivial as one might think.

      Thanks,
      Rob

    2. Rob J Avatar

      Hi,

      There is now a new version of the Tree Mirror Export plug-in available which allow you to include videos in your export. You can get the new version by using the “Update” button in the plug-in’s settings from Lightroom’s Plug-in Manager.
      Let me know how you get on.

      Thanks,
      Rob

  13. Darrell Noakes Avatar
    Darrell Noakes

    I use OneDrive for Business, hosted on another domain, not a Microsoft account at live.com. How do I get Photo Upload to authenticate on my domain?

    1. Rob J Avatar

      Hi,
      From what I can tell from Microsoft, this plug-in cannot be used with OneDrive for Business. The OneDrive for Business service makes use of Office 365 and Sharepoint interfaces and services, while the OneDrive (for Consumers) is a very different file store. Microsoft even have two different syncing apps (http://support.microsoft.com/kb/2903984).
      Microsoft appear to have used very similar product names for very different underlying products.
      Sorry not to have better news for you!
      Thanks,
      Rob

      1. Darrell Noakes Avatar
        Darrell Noakes

        Thanks for your fast reply, Rob. That is disappointing to hear, but I understand what you’re up against. I did manage to find a work-around, using the sync feature of OneDrive for Business, and it doesn’t require any special plugin from Lightroom (basically, export to Hard Drive). Not as efficient or elegant as the Photo Upload publish feature, but far and away better than what my client was asking me to do! I’m also a Flickr, Dropbox and Google Drive user, so I’ll turn my attention to seeing how Photo Upload handles those. Thanks, again, for your reply.

  14. Bill Griffin Avatar
    Bill Griffin

    Will you be coming out with a plug in for Amazon Prime Photos?

    1. Rob J Avatar

      Hi,
      You’re not the first to ask, but the answer depends on Amazon.
      Right now Amazon have not enabled third parties (such as Lightroom plug-ins) to access their Cloud Drive.
      Amazon only provide access from dedicated Amazon apps.
      If this situation changes then I’d hope this plug-in could support Amazon Cloud Drive in the future.
      Wish I had better news!
      Thanks,
      Rob

    2. Rob J Avatar

      Hi,
      The Photo Upload plug-in now also covers Amazon Cloud Drive.
      If you already use the Photo Upload plug-in then you can update to the latest version using the plug-ins Update button in Lightroom’s Plug-in Manager.
      If you give it a go, then let me know how you get on.
      Thanks,
      Rob

  15. Fons Avatar
    Fons

    Hi,
    Creating a OneDrive folder from the publishing plugin appears to work fine. How to publish photos to such folder? Publishing to “Untitled” seems to be the only thing possible, not to selected folders (either created through the plugin or already existing on OneDrive).
    Fons.

    1. Rob J Avatar

      Hi,
      Do you realise in Lightroom that for publish services you can create both folders and albums. The “Untitled” item is an album. Lightroom only allows you to publish photos to albums. So, instead of creating folders in the publish service, create albums.
      Alternatively you can use the Export function in Lightroom to upload your photos to existing folders/albums on OneDrive.
      Thanks,
      Rob

  16. Rick Carmichael Avatar

    re: 500px uploads – I have upgraded my account and was able to upload a lot of photos – but then I started having problems trying to create a new folder for the Sets and upload directly to them – don’t remember that specific error code because the images WERE still getting uploaded into my library – so I could just drag them into the proper set.

    But now am not able to even do that and am getting the following error – “Error communicating with 500px: HTTP/1.1 401 Unauthorized (12)”

    I tried re-authorizing the service but it still gives me the same error message.

    Any ideas???

    Also, the account status is not correct – as it shows “Unlimited photo uploads until Oct 25, 2014” – which is today’s date. But it said yesterday’s date when uploading yesterday. It should show the actual expiry date from my account which is Oct 8, 2015.

    1. Rick Carmichael Avatar

      Hi again Rob – you are correct that the problem was the old plugin for the 500px problems. I installed the latest plugin and was able to post directly to a new folder and everything worked fine. (With the exception of the account status indicating I have unlimited uploads until today – which is not a big deal.)

      THANKS SO MUCH FOR YOUR INCREDIBLY RESPONSIVE SUPPORT!!!!

      Rick

      1. Rob J Avatar

        Glad you’re back up and running again!
        The account status reports the info that the plug-in gets from 500px. The account expiry date is not available, and 500px simply reports a count of how many photos are left for uploading on the current date. It’s not ideal, but it’s the best the plug-in can do in terms of portraying a status.
        Thanks,
        Rob

  17. Andrew Koenig Avatar
    Andrew Koenig

    Just installed Photo Upload 2.1.3. Now when I try to publish photos to Zenfolio, I get “Error communicating with Zenfolio (1)” followed by the name of the image I am trying to publish.

    I can still use the plugin to create new folders in Zenfolio, and I have not changed anything about my network configuration; so I do not think this is a firewall problem (as the FAQ suggests). Moreover, I can use the plugin to upload photos to Facebook — it’s just Zenfolio that doesn’t work.

    1. Rob J Avatar

      Hi,
      You found a bug. Now fixed in the latest version.
      Thanks for helping track it down!
      Rob

  18. Duncan Farquhar Avatar
    Duncan Farquhar

    I keep getting an error message after having uploaded to zenfolio.
    ‘The value of Caption is incorrectcode = E_INVALIDPARAM’ (101)

    Items 1-100
    Items 101-101

    Any assistance appreciated

    1. Rob J Avatar

      Ah – you found a bug. You had an “&” symbol in your caption and that was causing a problem.
      You can upgrade to the newest 2.1.3 version which now fixes that problem.

      Sorry for the bug and many thanks for reporting it.
      Thanks,
      Rob

  19. Wes Avatar
    Wes

    What features does your plugin offer over the build-in LR 4.4 Flickr and Facebook plugins?

    1. Rob J Avatar

      To be honest I don’t use the built in Flickr and Facebook plug-ins so I don’t have the perfect answer for you.
      Why not try the plug-in (there’s no charge for that) – you can see what it does for yourself.
      A few features come to mind that the Photo Upload plug-in does but the built-in plug-ins don’t do:
      1. Export your photos without having to construct publish services
      2. A few options around naming the files and captions
      3. Upload to the News Feed on Lightroom
      4. Consistent look and feel for uploading to numerous online services
      5. The Lightroom Flickr plug-in in particular has seen a lot of bugs in the past, which Adobe haven’t been the quickest to fix
      6. Multiple user accounts can be easily associated with the different services
      I’m sure there’s a few more features in there…

  20. Rick Carmichael Avatar

    Is there any discount option for purchasing a license for all the plugin services at one time?

    1. Rob J Avatar

      Sorry – there is no discount for buying all services at once (very few people need access to all the services).
      Thanks,
      Rob

  21. Jim P Avatar
    Jim P

    I have used Picasa for years, and use their upload site a lot… but I am loathed to use or switch to Google Plus….

    I need to know before I purchase the Picasa plug in, for LR, that it is not going to only serve Google Plus but will allow me to edit through LR then upload to my existing Picasa Albums…

    Thanks!

    1. Rob J Avatar

      Well – two things.
      First, please do try the plug-in out first before purchasing it. You can upload photos to a fixed folder in the unlicensed version.
      Second, if you try the plug-in, you will see that photos are uploaded to the Picasa Web site. The Picasa Web site allows you to use the older Picasa Web interface or the newer (but more limited) Google+ interface.
      Like you, I prefer the older Picasa Web interface – and I use that regularly with this plug-in.
      Thanks,
      Rob

  22. Andrew Koenig Avatar
    Andrew Koenig

    I just installed Photo Upload and authorized it for Facebook and Zenfolio. Zenfolio lets me delete albums; apparently Facebook does not.

    In fact, even if I log in to Facebook and delete an album there, and verify that it is gone, Photo Upload still thinks the album is there and will not let me delete Photo Upload’s entry.

    Is there any way around this?

    1. Rob J Avatar

      Facebook does not allow third parties (like the Photo Upload plug-in) to delete albums.
      However the plug-in should allow Lightroom to remove its own album – you spotted a small bug. This is now fixed in the latest version of the plug-in (2.0.3). please update your plug-in to this new version!
      Thanks for reporting the problem.
      Rob

  23. Daniel Avatar
    Daniel

    Thank you for this Lightroom Add-on (Tree Mirror Export).
    I would like to use it as a Lightroom publishing service replacing my loved LZA HDD tree which is discontinued.
    It works as an Export option, I’ve tried. But I can’t get it to work as a publishing service.
    The latter would have the big benefit, that all changed pictures would be synced automatically, and deleted pictures would be removed from the destination folders, too.
    Is it possible to do so?

    1. Rob J Avatar

      That is a sensible suggestion – I hadn’t heard of LZA HDD before, but I’ve looked it up now and it does sound like it would be useful.
      I can’t promise a time frame though – I spend more time on the Photo Upload plug-in than the Tree Mirror Export one, but will add your suggestion to the top of that plug-in’s to-do list.
      Thanks,
      Rob

      1. Daniel Avatar
        Daniel

        Thank you! Good news for me…
        How could I find out, when the time will come?

        1. Steve Corton Avatar
          Steve Corton

          I wonder how this request might be going. I think it would be good for everyone and you could even market the app differently, perhaps attracting more custom?

          1. Rob J Avatar

            Sorry – no update. I do intend to investigate this properly but have not had the time to do so just yet. I will get in touch when there is something you can try out. Thanks for following along!

          2. Rob J Avatar

            Steve, Daniel,
            Thanks for the suggestion regarding being able to use the Tree Mirror Export plug-in as a publish service.
            Good news… you can now do this! All the features of the Tree Mirror Export plug-in are now in the Photo Upload plug-in (just select Tree Mirror as the service once Photo Upload is installed). And you can create publish services.
            Bad news… the additional feature you’ve requested for publishing services is a licensed-only feature. You would need to spend a few dollars on the plug-in in order to enable this. If this is not a problem for you then please give it a go and let me know how you get on.
            Thanks,
            Rob

  24. Christian Avatar
    Christian

    Rob,
    We have been scanning 3 generations of family photos on and off for a few years. We also have been adding thousands of our own digital photos to our collection. I now want to organize, tag, rate, date, etc them and share them privately on-line with friends and family based on folder, keyword or tag. I currently use lightroom 5.5 which does not have a facial recognition software to help with the process. However, google+’s facial recognition seems to be excellent (but it might be limited by only tagging other google+ people). If I use your product to upload to google+ or google drive, and then do facial recognition (I don’t know if google drive has facial recognition) can I import those Tags back into the data in my lightroom database on my computer?

    Do you have any other recommendations for efficiently using facial recognition , tagging and uploading to a site to share photos with friends and family? I’m not opposed to spending money on the right software to assist in this process.

    I was leaning towards google drive for sharing the pictures b/c I have 100GB free with them for 2 years because I purchased a HTC One M8 phone, so that is my first preference.

    Thank you for your time and thoughts.
    Christian

    1. Rob J Avatar

      Hi,
      You’re not alone… many people (myself included) have scanned in large collections of photos and want Lightroom to be able to perform a level of facial recognition on all their photos.
      Right now Lightroom does not do facial recognition – nor are there any plug-ins that do so (as far as I can tell).
      However I did come across this link – while I haven’t tried it, I see no reason why it would not work as advertised. I’ve used Picasa before and it does a good job of recognising people – if it puts the names into photo tags then perhaps this will help you?
      http://creativetechs.com/tipsblog/add-face-recognition-to-lightroom-with-picasa/
      Sorry, not sure I can help more than this. Fingers crossed LR 6 provides something useful in this area.
      Thanks,
      Rob

  25. Manuel Avatar
    Manuel

    Hi, since updating to 1.9.9 I have to authorize for every upload with Lightroom to Box. Even just few minutes later. What can I do in that case?
    Thanks!

    1. Rob J Avatar

      Er – yes, correct! You found a bug. The authentication for Box was only lasting 1 hour at a time. It should now last indefinitely as long as you use the plug-in with Box at least every 60 days.
      Can you kindly give the fixed version (2.0) a try for me? If the Box authentication still works after 1 hour then I think we have a success.
      Just update your plug-in using the Update button in the plug-ins settings.
      Thanks and apologies for the bug,
      Rob

      1. Manuel Avatar
        Manuel

        Hello Rob

        Thanks a lot for your quick response! I have updated no to the lastest version and will test if it’s fixed.

        Greetings
        Manuel

        1. Manuel Avatar
          Manuel

          Great it works now!
          Thanks a lot!

          1. Rob J Avatar

            Yep – it also seems to be working for me! Thanks for confirming the new version works.

  26. Chris R Avatar
    Chris R

    Hi – nice plugin. Have purchased a licence to upload to OneDrive. Have set-up 2 Publish functions: one for my OnDrive account….and one for my wife’s. Not easy, given that the plugin appears to automatically pick-up the currently logged-in account. My issue is that I have set-up both publish accounts….but when I use the first one I set-up…I can now see that it appears to have reset itself to the second account details, i.e. Both are now logging into the one account which is not what i need it to do.

    How do I set up 2 independent publish accounts pls?

    Thx

    Chris

    1. Rob J Avatar

      Hi,
      In the publish settings window you should have a box where you can choose your Account. There should be two entries in here, one for your account and one for your wife’s. Make sure there are two and use the add/refresh to add the second if necessary. You will need two publish services, both for OneDrive. In the first use your account. And in the second use your wife’s.
      I have a few accounts setup so you shouldn’t have too many problems.
      Thanks,
      Rob

      1. Chris R Avatar
        Chris R

        Got it – thanks for the very quick response – all working now.

        Nice one!

        Chris

  27. Real Mayer Avatar
    Real Mayer

    Thanks for removing the extension from the file name, it works fine in Flickr, but in Picasa no name at all gets carried over even if settings are on Filename (no extension).

    Regards!

    1. Rob J Avatar

      Hi,
      I’ve released a new version (1.9.7), please give it a go.
      You have discovered that Picasa Web does not use the photo title for the descriptive text. The photo title is actually visible under the “photo information” section in Picasa Web. The plug-in now has a new option for choosing a value to put in the photo summary. This summary is the descriptive value that is shown by Picasa Web. With the new plug-in, set your photo summary to be your filename and then you hopefully have what you need.
      Please let me know how you get on.
      Thanks,
      Rob

      1. Real Mayer Avatar
        Real Mayer

        Thanks that works fine for me.
        Super reponse time, it is very much appreciated.

        I have purchased another copy for my friend (Flickr and I will add Picasa now that it works).

        Regards!

        1. Rob J Avatar

          Thanks for purchasing the licenses! Glad to help out.

  28. J Mike Avatar
    J Mike

    Nice plug-in but I have my Lightroom catalog and photos both on a portable drive and use it with two computers – desktop and laptop when traveling. How do I move the license between them, or use the license on one at a time? Must I buy a second license?
    Thanks

    1. Rob J Avatar

      Hi,
      The general rule is to match your Lightroom license with ones for the plug-ins. So, for example, if you’ve only got one Lightroom license then you only need one Photo Upload license.
      Thanks,
      Rob

      1. Andrew Koenig Avatar
        Andrew Koenig

        A single Lightroom license allows Lightroom to be installed on two computers. Please confirm that a single Photo Upload license allows the same.

        1. Rob J Avatar

          Correct! The Photo Upload licensing matches Lightroom licensing.

  29. Real Mayer Avatar
    Real Mayer

    Hi, I have been using this function for a while now “Use uploaded file name for photo title”, I love the fact I can write with accents and leave spaces, the only issue I have is having to erase one by one the .jpg extension left in the uploaded name for photo title. It would be paradise if you could just remove this from the photo title and not from the file name. I process a lot of photos in batches and I have to go back in Picasa and Flickr just to clean the image titles. Thanks!

    It would be very much appreciated if this were made possible.

    1. Rob J Avatar

      Hi,
      That sounds a very sensible suggestion.
      I’m travelling for a few days, so leave it with me and I’ll see if I can add in an option to remove the extension from the photo title.
      Thanks,
      Rob

  30. Jack Avatar
    Jack

    It seems that Bitcasa file upload size limit is set to 2GB, the fact that there is no file size limit with Bitcasa. Could you kindly remove that limit for Bitcasa service please? I cannot publish my video files at the moment due to this limit in place. Thanks.

    1. Rob J Avatar

      Hi,
      Thanks for getting in touch. I am slightly confused by Bitcasa’s upload limits. This link (from 2 months ago) implies there is a 2GB limit for files via the Web interface (which may or may not be the same limit as those given to third party plug-ins like this one):
      http://forums.bitcasa.com/index.php?/topic/1630-increasing-the-web-uploader-maximum-file-size-to-unlimited-or-unrar-from-web-portal/
      I’m travelling for a few days, but will investigate further when I get back and let you know if there is indeed a 2GB file limit.
      Thanks,
      Rob

      1. Jack Avatar
        Jack

        Hi Rob,

        As far as I can see on the official forum, the 2GB limit on the developer’s API was actually a bug and that has now been fixed.
        http://forums.bitcasa.com/index.php?/topic/1520-is-bitcasa-cloudsync-really-limited-to-2g-files-is-there-a-roadmap-to-when-this-might-be-fixed/

        I think the only way to find out it to try it. 😛

        1. Rob J Avatar

          You’re right – only one way to find out 🙂 Give me a few days until I’m back somewhere with a decent upload connection speed and I’ll try it.
          Thanks.

          1. Rob J Avatar

            Hi,
            I’ve released a new update (1.9.6) with the upload limits for Bitcasa removed. Uploading a 3GB movie worked for me – can you give it a try,
            Thanks,
            Rob

          2. Jack Avatar
            Jack

            Thanks Rob, v1.9.6 works!! Uploaded a 4GB video without any problem. You are the man!

  31. colin Beadell Avatar
    colin Beadell

    purchased photo uploader dropbox. received receipt and Key but can’t find the file in Download file. Can you help? Colin

    1. Rob J Avatar

      Hi,
      Adobe make installing Lightroom plugins from their website overly complicated.
      Please download the plugin here:
      http://www.newpproducts.com/?page_id=3306
      And follow these installation instructions:
      http://www.newpproducts.com/?page_id=3334
      Thanks,
      Rob

  32. Jim Starr Avatar

    I am trying to get your plugin’s publish service to authorize to my LOCALHOST wordpress site (which is what I use to test before I apply any changes to my internet website). I have a JSON API plugin installed in my wordpress site since the option is greyed out in Jetpack and all the “controllers” are authorized. I tried using “http://localhost/wp” (which is the URL for the wordpress site I am hosting on my PC) and also “http://localhost/wp/api” in the “or enter your site’s URL here” box but it doesn’t work. What do I need to do to get your plugin to work?

    1. Rob J Avatar

      Hi,
      We’ve exchanged a few emails on this one.
      At this time I think that Jetpack for a self-hosted WordPress does not allow authentication against a localhost installation. The authentication mechanism relies on the public wordress.com server being able to access your localhost WordPress site, which is not possible for a localhost installation. I will keep investigating this, but I think for the time being it is not possible for the Photo Upload plug-in to work with a WordPress site installed on localhost.
      Rob

  33. Marion Avatar

    I purchased the WP plugin yesterday but now that I am starting to use it, I noticed it sends out a “new post” notification to everyone for every photo I upload. That makes it rather useless as I don’t want to spam my family and friends with update notifications before I’m even done adding the post. Is there any way to turn this off?

    Thanks in advance!!

    1. Rob J Avatar

      Hi,
      Yes – you are correct. You’ve identified a bug, which I’ve now fixed (in version 1.9.4).
      Can you use the Update button in the Lightroom’s Plug-in Manager for this plug-in to update to the latest and give the new version a ago?
      Thanks for reporting the problem!
      Rob

      1. Marion Avatar

        Seems to be fixed now. Thank you!
        Off to upload a bunch of photos now. =)

  34. Bart Avatar
    Bart

    Hi Rob,

    When I export a lot of pictures (991) from Lightroom to Onedrive, my harddrive quickly runs full. When I start I have 35Gb free space, but after 30 minutes or so, I only have 200Mb left and the computer stops. I found out the problem is in the temp directory in users/bart/appdata. I have the pictures stored on a NAS and not on the computer itself… Is there a way to fix this? Thx!

    Gr. Bart-Jan

    1. Rob J Avatar

      Hi,
      I’ve just had a look into this.
      It seems that when you export in Lightroom that Lightroom creates a temp folder and generates a temp copy of each photo to be exported inside it. In parallel the plug-in uploads each photo from the temp folder. When the plug-in has finished uploading, then Lightroom removes the temp photos and folder.
      Your export of 991 photos will cause Lightroom to try and create a temp folder with 991 temp photos inside. I don’t think there is anything that this plug-in can do about this – this is just the way Lightroom works.
      I did notice this thread on Adobe about some people having exactly the same problem as you:
      https://forums.adobe.com/thread/989740
      You could try moving your system temp folder to a drive with more space (there’s a link for how to do that in that Adobe thread)? A bit extreme, but I can’t think of anything else other than freeing up more space on your current C drive.
      Regards,
      Rob

      1. Bart Avatar
        Bart

        Hi Rob,

        Thx for your quick answer and clarification!

        Gr. BJ

  35. Lauri Miettinen Avatar
    Lauri Miettinen

    Hi, how can I export entire folders with their subfolders into onedrive? I have set up the account and can export selected pictures but I’d like to export the whole folder system at once.

    1. Rob J Avatar

      Hi,
      I think to export the whole folder system at once you really should just be exporting to straight to your system’s OneDrive folder (perhaps use my free Tree Mirror Export plug-in to preserve the folder hierarchy?).
      That is my recommendation and would be much, much simpler than trying to do this just using the Photo Upload plug-in. However, it is possible. Use the Photo Upload setting “Export sub-folder hierarchy after folder” and specify your base folder path that contains your photos. Try it on a few photos first.
      But my advice for a bulk upload of photos (e.g. more than a few hundred photos) is to use the Tree Mirror Export plug-in to export your photos directly to your OneDrive system folder and let that do the syncing with OneDrive.
      Good luck,
      Rob

  36. Andrew Brown Avatar
    Andrew Brown

    Recently purchased photo upload for zenfolio. However When I try to upload I receive an error message. It says ‘error communicating with zenfolio. Account status appears ok. I have tried exporting TIFF and JPG files of images from lightroom using Nik plug ins.

    1. Rob J Avatar

      Hi,
      Could you let me know what version of the plug-in you have? The latest (at the time of writing) is 1.9.2 and you can upload to it using the Update button within the plug-in settings window.
      If you have the latest and it still doesn’t work then I’ll drop you an email – let me know.
      Thanks,
      Rob

  37. Jose Elizondo Salas Avatar
    Jose Elizondo Salas

    Photo Upload: Could not create default 500px album
    ¨It was not possible to create the album ‘Untitled’ on 500px.
    Error communicating with 500px: ‘You have to upgrade to create sets. Status = 403’

    1. Rob J Avatar

      Hi,
      500px want you to upgrade your account before you can create albums (the free/basic 500px account does not permit creating albums):
      https://500px.com/upgrade
      If you don’t wish to upgrade your 500px account then I suggest you export to 500px from Lightroom’s Export feature and choose “Library” as the destination for your photos.
      Thanks,
      Rob

  38. Nickolai Avatar
    Nickolai

    Hi,

    The upload to google+ of 197 medium size photos on LR5 takes an enormous amount of system resources (up to 1gb of memory in task manager), which forces system to issue a low memory message and the upload process immediately stops with an unfinished progress bar. The program restart only may continue the upload. How can I fix that?

    1. Rob J Avatar

      I don’t think the heavy memory usage is associated with this plug-in.
      Various people (search on Google) have identified memory problems with Lightroom, particularly on 32-bit systems.
      Here’s one thread on the Adobe site:
      http://feedback.photoshop.com/photoshop_family/topics/lr_5_5_memory_leak_at_export_of_photos_time
      For my quick test I exported 63 medium jpgs. This used about 1.5GB memory for Lightroom and the system as a whole was using 5.6GB.
      Regards,
      Rob

      1. Adrian Avatar
        Adrian

        Hi Nickolai, Just to support Rob. I’ve used other publishing add-ins on LR and I often see these processes use up resources, especially if the network link is slower. One thing which I found helped stop LR crashes is to downgrade to the 32 bit version even though I’m running 64 bit Windows. Since I’ve done this lots of technical problems I’ve had with LR seem to have improved.

  39. Stokowitch Avatar
    Stokowitch

    Hi

    Is there a way to show the normal album update notification for other people in Facebook?

    With the current Plugin-Version I have to share the album every time I upload new photos with Lightroom.

    Stokowitch

    1. Rob J Avatar

      Hi,
      The plug-in specifically prevents new photos from being added to the newsfeed. If I added an option to allow a new story to be created on the newsfeed when a new photo is uploaded, would that help do you think?
      Thanks,
      Rob

      1. Stokowitch Avatar
        Stokowitch

        Hi Rob
        Yes that would be great!
        Thanks,
        Stokowitch

        1. Rob J Avatar

          Hi,
          There’s now a new version of the plug-in (1.9.1 at the time of writing) that includes a Facebook setting for auto-generating a notification on the news feed.
          Does this help? Kindly let me know.
          You can also post photos directly to the timeline rather than creating an album.
          Thanks,
          Rob

          1. Stokowitch Avatar
            Stokowitch

            Thanks Rob, thats exactly what I wanted.

  40. Laurent Avatar
    Laurent

    thanks for this plugin that works perfectly for photos.

    Unfortunately, it doesn’t export video files stored in lightroom, skipping them even if specified “include video files”.

    1. Rob J Avatar

      Er, yes, you appear to be correct. The Tree Mirror Export plug-in does not process videos. I’ll work out a fix and let you know. Thanks!

    2. Rob J Avatar

      Hi,
      The latest version, as of today, now supports videos.
      Thanks,
      Rob

  41. Bob Giles Avatar
    Bob Giles

    Hi,

    I have purchased the latest version 1.9. Having read the previous comments I noted that you remarked, “When you authorise the plugin for your Facebook account you will get a list of accounts and pages you can administer. Just choose one from the list.”

    I assumed that if I was the Administrator for a Facebook group that I would be able to upload directly to that group. This does not seem to be the case.

    Have I missed something?

    Bob

    1. Rob J Avatar

      Hi,
      The plug-in allows you to upload to Facebook albums and pages. There appears to be a different method for plug-ins to upload to Facebook groups that I haven’t investigated yet. I’ll look into it though if this is of interest?
      Thanks,
      Rob

      1. Bob Giles Avatar
        Bob Giles

        Rob,

        Thank you for the speedy response. I am impressed!

        This would certainly be of interest to me! I would imagine that this would be quite popular given the number of groups that are very image oriented. For example I belong to and administer a number of travel related groups as well as other groups that relate to wildlife.

        Is there any way that we (you!) can ascertain the interest in developing the plugin to include Facebook groups.

        Regards,

        Bob

        1. Rob J Avatar

          Hi Bob,
          Leave it with me for a few days to investigate. I don’t know just yet how easy it will be to add.
          Thanks!

      2. Bob Giles Avatar
        Bob Giles

        Hi Rob,

        Thank you for the added functionality in version 1.9.1 as mentioned in the reply to Stokowitch’s post. All extra functionality is appreciated!

        Have you had any further thoughts on the plugin being able to upload direct to a group which one administrates?

        Bob

        1. Rob J Avatar

          Hi Bob,
          I’ve spent some time looking into this and I don’t think it’s currently possible for a third party app, like this plug-in, to create a photo or an album within a Facebook group.
          Trawling Google, I can see various people have tried to create photos and albums within a group (using Facebook’s API) but haven’t succeeded.
          I think I’ll have to monitor the Facebook API and see what changes they make in the future. I assume Facebook will eventually permit this, but I don’t think it is possible just yet.
          Sorry! Rob

          1. Bob Giles Avatar
            Bob Giles

            Rob,

            I must confess that programming the Facebook API is beyond me but I have just stumbled across a reference here: http://smallbusiness.chron.com/publishing-photo-group-api-facebook-40735.html that suggests that it is possible to post an image to a group. Have I misread it?

            Regards,

            Bob

          2. Rob J Avatar

            Hi Bob,
            I had seen that link – but thanks for doing the research.
            The problem is that it does not work – here’s a more techie discussion on the matter:
            http://stackoverflow.com/questions/10236296/facebook-api-uploading-photo-in-a-group
            I experience the same problem as reported on that site – when trying to upload a photo to a group, Facebook returns an error.
            I don’t think Facebook has the group album/photo API sorted out just yet.
            Regards,
            Rob

          3. Bob Giles Avatar
            Bob Giles

            Rob,
            You can’t blame a guy for being persistent!

            Thanks anyway.

            Bob

  42. Willem Avatar
    Willem

    Hi,
    Installed + everything works fine, but how to export to FB Timeline instead of making an FB album?

    Thanks,
    Willem

    1. Rob J Avatar

      Right now the plug-in only allows uploading to Facebook albums or pages. You should be able to post to your timeline directly from a photo in an album (I think).
      Thanks.

  43. Mike Avatar
    Mike

    Just downloaded Photo Upload for flickr and apparently every time I’m creating an album it puts a picture of the Photo Upload logo in my photo stream. Why is that?

    1. Rob J Avatar

      Hi,
      Flickr does not allow you to have an album with no photos in it. So the plugin puts a temporary photo in the album until you upload your own photos.

      1. Mike Avatar
        Mike

        Understood and I noticed it disappeared on its own… Thanks for the quick response.

        And thank you for this plugin. I’m making the painful transition from Aperture to LR. Flickr’s LR plugin is pretty lame…

        1. Rob J Avatar

          Thanks for the comments.
          Good luck with the transition from Aperture! Sounds painful.

  44. R3b3lSpy Avatar
    R3b3lSpy

    Interesting plugin I’ve downloaded the trial but I cannot figure out how to export to multiple services (Dropbox and Flickr) at ones, is there such a feature or I must do it by service?

    1. Rob J Avatar

      Hi,
      Sadly it is not possible to upload to multiple services at the same time – you must upload to each service separately.
      You’re actually the first person to ask for such a feature so I can’t see this being added to the plug-in any time soon. Sorry!
      Regards,
      Rob

      1. R3b3lSpy Avatar
        R3b3lSpy

        I’m not asking you to add it and your reply about not being interested on adding it is not too comforting for future updates.

        Thanks for your reply, good luck.

  45. kund Avatar
    kund

    Hello,

    I would like to know if pausing and resuming upload to Google Drive is possible? Let’s say I pause upload, quit LR, shut the computer down then start computer and LR again, will the uploading continue where it was left off. If no, can you make this option available in the future?

    Thanks

    1. Rob J Avatar

      Hi,
      The plug-in does not allow you to pause an export and then continue again after the computer has restarted.
      I don’t think such a feature will get added in the future, sadly. Lightroom does not really make it possible to pause and continue an export, so implementing this would require a specific interface that is not via the Lightroom export window and would be a lot of work.
      Thanks for the suggestion though!
      Rob

  46. kayode Avatar

    I am about buy the Plugin But and time I try authorising My blog http://www.purplecrib.com/blog it give me this error “Someone may be trying to trick you into giving them access to your site. Or it could be you just encountered a bug :). Either way, please close this window.” I can’t get any return Code.

    thank you

    1. Rob J Avatar

      Ah, you are trying to authorise with a self-hosted WordPress site. There is a problem with the current Jetpack 3.0.2 that prevents authorisation with the message you described. You could downgrade to Jetpack 3.0.1 or wait until 3.1 is released, which is due out very shortly (and I’ve successfully tested). Sorry, really wish I had a better solution for you!

  47. lori ordover Avatar
    lori ordover

    both facebook upload and flickr upload are not in my dropdown list to allow me to give liscense. I have dropbox, picassa, etc..just not flickr or facebook

    1. Rob J Avatar

      Hi,
      Is it possible that you have an old version of the plug-in? Flickr and Facebook support was added after the other services you mentioned. I’m assuming you simply have an older version of the plug-in that needs updating.
      Use the Update button in the plug-ins settings within Lightroom to update to the latest (currently 1.8.2.2).
      Thanks,
      Rob

  48. Dominic Witherow Avatar
    Dominic Witherow

    Having worked perfectly for weeks, I have just tried exporting some photos to Flickr and the system reported that I needed to re-authorise the plugin at Flickr. No problem. However, once I pasted in the authorisation key back in LR I got the following error:
    “Photo Upload: Error authenticating with Flickr
    95 – SSL is required”
    I updated to OSX 10.9.4 recently, but I don’t think that made any firewall changes – I can’t find any changes, so I am rather at a loss. I don’t understand what SSL is and I can log in to Flickr normally from the same computer.
    Can you help? At the moment my newish plugin is gathering dust!

    Thanks
    Dominic

    1. Rob J Avatar

      This is an easy one to fix!
      Simply update your plug-in by using the Update button in the plug-in settings within Lightroom.
      Flickr changed their APIs to be more secure a few weeks ago which needed a plug-in update.
      Thanks for getting in touch!
      Rob

      1. Dominic Witherow Avatar
        Dominic Witherow

        Brilliant!!! Thanks so much, all working again and such speedy response too – well worthwhile! D

        1. Rob J Avatar

          Thanks for confirming it’s all working again!

  49. Jay Avatar
    Jay

    How is this different than just having OneDrive backup the files with the syncing built in to OneDrive?

    1. Rob J Avatar

      Hi,
      The Photo Upload plug-in provides a few additions to the syncing built into OneDrive.
      1. Integration with Lightroom’s publish services where you can create published collections (see the Lightroom help).
      2. The plug-in has various options to make it relatively easy to create the desired folder name and folder hierarchy for the uploaded photos (and has a recently used folder list).
      3. Saving disk space. Since you don’t need to have a local copy of the exported photo (as well as the master photo) then disk space is saved.
      4. Convenience. The plug-in gives a common interface within Lightroom for exporting photos to 10 different upload services.
      Thanks,
      Rob

  50. Peter Holland Avatar
    Peter Holland

    I purchased a full license for Picasa upload a few years ago. LR 4 . I am now wanting to try photo upload on Light Room 5. I cannot locate any of my old licensing credentials or instructions. How should I proceed? Thank you for your help.

    1. Rob J Avatar

      Hi,
      Indeed you did purchase a license. I’ve now resent this to you.
      If you have a choice then please use your license with the plug-in called Photo Upload rather than Picasa Web Upload. The Photo Upload plug-in is the one in active development and has quite a few additional features.
      Thanks, Rob.

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