Sometimes problems do occur so please get in contact by adding a comment at the bottom of this page and I’ll do my best to try and help. Please remember to use a real email address when you post a comment so that I can get in contact if necessary (your email address will not be visible publicly).


Latest support news

11 Feb 2024 – Google Drive folder restrictions

Starting with version 5.9.6, the Photo Upload plug-in no longer lists Google Drive folders that it has not created itself, including shared folders and shared drives. All the upload capabilities still exist, but any folder that has not been created by the plug-in is not visible and cannot be uploaded to.

Google have announced that the Photo Upload plug-in can no longer access any folder or file that the plug-in has not created itself, including shared folders and shared drives. I’ve done my best to try and persuade the Google app verification team that accessing these folders is very useful to people uploading their photos to Google Drive, but Google have not been flexible on enforcing the new restrictions.

29 Jul 2022 – Uploading to Amazon Drive ending on 31 Jan 2023

Amazon have announced that they have deprecated Amazon Drive and are ending it on 31 Dec 2023 and preventing new files being uploading to it on 31 Jan 2023. This plug-in uses Amazon Drive to upload photos such that they can be viewed in Amazon Photos. On the date that Amazon prevents the plug-in uploading files to Amazon Drive this plug-in will no longer support uploading photos to Amazon. Unfortunately Amazon have not provided an alternative approach for apps such as this plug-in. The future approach for uploading photos to Amazon Photos after Jan 2023 is therefore going to be via the Amazon website or Amazon’s own apps.

6 Feb 2022 – Publishing and exporting hangs after one photo

With Lightroom 11.2, Adobe introduced a bug that causes publishing and exporting to hang after one upload. This has been reported here:

There seems to be one solution which involves clicking on a different collection when the publish/export first appears to hang. The second solution is simply to re-install Lightroom Classic 11.1 instead of 11.2.

Hopefully Adobe will fix this in the next update for Lightroom.

Update 12 Apr 2022 – Adobe report they have fixed (in Lightroom Classic 11.3) the hanging when publishing a collection.

18 Oct 2020 – Pinterest no longer authenticates

Photo Upload no longer authenticates with Pinterest and cannot currently be used to upload photos to Pinterest. It seems that Pinterest have disabled the API that the plug-in uses to communicate with Pinterest.

Photo Upload uses v1 of the API from Pinterest and has been an approved app by Pinterest since 2015 (it went through their approval process). Pinterest announced on their developer website sometime in early 2020 that there was a new v2 API available.

On 17 Apr 2020 the Photo Upload plug-in applied to use the v2 API.

On 5 Aug 2020 Pinterest sent me a notification that “the current version of the Pinterest Developer API will be deprecated in three months, on O‌ctober 3‌1, 2‌020.

Note: Deprecation does not mean “removed”, but I think in this instance Pinterest actually meant to use the word “disabled”. The word “deprecation” is used to announce that something will be removed in the future.

Pinterest asked that apps apply for the v2 API. I contacted Pinterest saying that the app had applied for the v2 API back in Apr.

On 31 Aug 2020 Pinterest sent me this reply: “Unfortunately, this is no ETA when the new apps will be approved as I have mentioned we are a very small team and currently experiencing a large backlog of applications. We’re working as fast as we can to review and get back to everyone and also we do not prioritize requests for any users as of now. I hope this clarifies.

On 18 Oct (or perhaps a few days earlier) Pinterest disabled the v1 API and the Photo Upload plug-in stopped working. Clearly this was before the 31 Oct date that they previously announced the API would be “deprecated” on.

I’ve emailed the developer support at Pinterest again and again over the past 6 months.

On 26 Oct I received the latest reply from them: “I can totally sense the trouble you’re experiencing on your end and I apologize for that. However, we’re bounded with limitations on our end. As I mentioned earlier, the requests for the app are getting reviewed by our internal team. I too agree that it has taken a longer time than expected. But please be assured as I’ve forwarded your feedback to our team. And, I’m sure they will look into your concern and get back to you at the earliest.

Unfortunately there is nothing more I can do to encourage Pinterest to grant Photo Upload access to the v2 API. Pinterest disabled the v1 API earlier than they said they would (was meant to be 31 Oct). The whole idea of a deprecation cycle is to give developers time to move to a new way of doing things (i.e. v1 to v2) but in this case they have not processed applications after 6 months! Hopefully you can see that I’m very frustrated by this, I actually haven’t worked with a less professional mainstream organization with the Photo Upload plug-in.

At this stage I’m waiting to hear from Pinterest about whether they will grant the plug-in access to the v2 API. But I’ve been waiting more than 6 months…

Update 17 Nov 2020 – Pinterest finally granted the Photo Upload plug-in access to their latest Pinterest API and the plug-in has been updated to support it.

6 Sep 2018 – Picasa Web retires on 15 Mar 2019

Google have announced that the Picasa Web interface used by the Photo Upload plug-in is retired on 15 Mar 2019. The plug-in stops working with Picasa Web at that time.

The Photo Upload plug-in now has the Google Photos service available to it (introduced in version 5.0.9 in Sep 2018), which uses the new Google Photos interface instead of the old Picasa Web interface.

The Google Photos support in the plug-in has been written from scratch and is quite different to that previously included for Picasa Web. You can purchase a license key for the Google Photos service in this plug-in from the usual places. Unfortunately, due to the time and effort needed to create the new Google Photos support in the plug-in, there is no free transfer or discount when moving from Picasa Web to Google Photos.

There are some differences between the new Google Photos interface and the old Picasa Web interface. Most notably you can now use the plug-in to create albums on Google Photos, but note that Google only allows you to upload photos to albums created by this plug-in (i.e. you cannot upload to albums that you already have on Google Photos).

20 Jul 2018 – Facebook prevents plug-in from being authorised

Facebook, in light of the Cambridge Analytica scandal, have prevented small businesses like this one from connecting to Facebook. The official date for this dropping of support was supposed to be 1 Aug 2018, but they seem to have taken action a little earlier.

Facebook have not responded to any requests for clarification on their policy for preventing small business access. Unfortunately at this time there is nothing else that can be said except that Facebook have prevented the plug-in from being authorised and therefore have prevented the uploading of photos using the plug-in.

This change of policy from Facebook is very much related to the inability to run Lightroom’s built in Facebook plug-in any longer. This is the warning message from Adobe that Lightroom now gives you for their Facebook plug-in:

15 Jun 2018 – 500px no longer supports plug-ins

500px have announced that as of this date they will no longer support plug-ins like Photo Upload to access their site. This is a decision made by 500px and not by the plug-in.

There is no alternative plug-in available for uploading to 500x from Lightroom.

If this decision affects you then please contact 500px directly and mention that you use or rely on the Photo Upload plug-in for Lightroom. I have also contacted 500px.

24 Apr 2018 – Facebook prevents plug-in from creating posts on user timelines

Facebook have announced that on 1 Aug 2018 they are removing the ability for third party applications to create posts on user timelines. Facebook are still allowing posts to be created for Facebook pages.

Specifically, Facebook have prevented applications from being granted a permission called “publish_actions” that allows posts to be created on user timelines.

Update 20 Jul 2018 – Refer to the news on Facebook dated 20 Jul 2018 above.

23 Jan 2018 – Picasa Web uploads fail (“500” error)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos is giving an error when uploading photos. The error from Google simply says “Internal error, try again later”.

Many other people and apps have reported the same errors, for example see this thread (which has nothing to do with this plug-in).

There are no indications from Google that this is either a planned outage or a planned change, so at this time I have to assume that Google will fix the problem sooner than later. I will keep an eye on the situation over the next day or so, but there is nothing else I can do at this time.

Please be aware that that 12 months ago Google made it clear that Picasa Web was being retired and no longer developed. Sadly, Google do not allow 3rd party plug-ins to upload directly to Google Photos (they can only upload to Picasa Web). My suggestion is that it is time to start looking at alternative photo sites if you want to upload directly from Lightroom.

Update 25 Jan 2018 – Google have now fixed the problem and Picasa Web uploads work again.

27 Feb 2017 – SmugMug no longer allows photos to be uploaded to “Private” galleries

SmugMug have prevented photos from being uploaded to galleries that have their visibility set as “Private”.

I don’t know their rationale why and I even asked them why in their support forum, but no reply – I’m not sure if SmugMug will fix this or if it is permanent.

You need to change the gallery visibility to “Public” or “Unlisted” then the upload should work.

Update 28 Jun 2017 – this is now fixed in plug-in version 4.5.7.

7 Feb 2017 – Picasa Web changes (e.g. albums cannot be created)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations.

Google have now prevented the Picasa Web service from creating, renaming and deleting albums and from updating or deleting photos. If you are technically minded, please refer to this Google site for more information (see section titled “Mutation support removed”).

You can still upload photos using the latest version of the Photo Upload plug-in, and you can use the Google Photos website to create your albums before or after uploading to them from Lightroom.

Update 6 Sep 2018 – Google have released an official interface to Google Photos and this plug-in has been updated to support this interface. Please refer to the “Google Photos” service added to Photo Upload version 5.0.9. Google have announced that the old Picasa Web interfaces will be retired in Mar 2019.

Google Photos “shared albums”

Please note that Google does not tell the Picasa Web plug-in about any albums you initially create on Google Photos as “shared albums”. To work around this, please initially create albums on Google Photos as regular “albums” and then configure these to be shared albums afterwards.

7 Feb 2017 – Picasa Web uploads fail (“501” error)

The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations. Older versions of the plug-in will display “501” errors from Google when trying to perform certain tasks like creating albums.

The Photo Upload plug-in has been updated with version 4.1.9 to handle these Google changes with “friendly” error messages. You should update your plug-in to 4.1.9 or later.

Please also refer to the note above on “Google Photos (Picasa Web) no longer allow albums to be created”.

Update 8 Feb 2017 – this is now fixed in Photo Upload version 4.1.9.

27 Jan 2017 – Picasa Web uploads fail (“400” error)

The Picasa Web API that 3rd party apps use to upload photos to Google Photos is reporting a “400” error with the message “Bad request”. This will affect all 3rd party apps that upload pictures using the Picasa Web API to Google Photos. There is a thread on the Google forums that is discussing the problem.

It is not known what causes the problem and when Google will fix the issue. I’d expect them to fix it quite quickly given the number of 3rd party apps that make use of uploading photos in this manner. I’ll track Google’s response – hopefully it will be quick and positive.

Update 28 Jan 2017 – this is now fixed in Photo Upload version 4.1.6. There has been no indication from Google what the problem is, but I’ve found an alternate way to upload the photos which appears to work well.

19 Apr 2016 – Facebook authentication fails

Facebook have mandated a few changes to authentication and old versions of the plug-in will receive a “URL blocked” message from Facebook when authenticating.

Update 19 Apr 2016 – this is now fixed in Photo Upload version 4.1.9.

16 Feb 2016 – Google announce changes to Picasa Web

Google recently announced that they will be making changes to the Picasa Web API that the Photo Upload for Picasa Web plug-in uses.

Google have been unclear about all the implications of these changes to applications such as the Photo Upload plug-in. However they have stated that changes to their API will not be made until 1 May 2016.

Google may keep the old Picasa Web API working, with some small changes or limitations. They may replace the API with a new alternative that the Photo Upload plug-in can use. Or they may do something else such as improve Google Drive integration for Google Photos, or remove third party API access to Google Photos entirely.

Google have noted that they will announce in March 2016 what the changes will be in detail, so until that time it is not possible to comment further on how Google’s plans will affect Photo Upload for Picasa Web.

Every effort will be made to ensure Photo Upload continues being able to upload your photos to Google Photos. When Google share more details of their plans then this news section will be updated with what this means for the Photo Upload plug-in. Until then, I’m afraid we have to be patient…

13 Nov 2015 – Lightroom hangs/freezes when closing

A few people have highlighted that Lightroom can hang/freeze when it is closing. Lightroom must then be force closed to make it quit properly. In some circumstances a window is shown during the hang that shows the Photo Upload plug-in is shutting down.

It appears that this is a problem with Lightroom, not with the Photo Upload plug-in. Please refer to this feedback page on the Lightroom forums:

The advice that seems to work fairly reliably is:

Reset the preferences (holding down SHIFT and ALT and starting Lightroom) and choose YES.

7 Oct 2015 – Zenfolio communication fails

During some scheduled maintenance on 6 or 7 Oct 2015 Zenfolio have changed the way security for internet communication is handled on their servers.

Update 7 Oct 2015 – this is now fixed in plug-in version 3.2.1.

31 Jul 2014 Old “Picasa Web Upload” plug-in replaced by “Photo Upload”

The old “Picasa Web Upload” plug-in originally launched in 2012 has been replaced by the “Photo Upload” plug-in which allows you to upload to Picasa Web and many other services.

The final version of the “Picasa Web Upload” plug-in is 1.5.8. If you have a version of the old Picasa Web Upload plug-in then please note that it is not possible to use it with Lightroom 7.0 or later. Instead please download the latest Photo Upload plug-in from this website. You can use your existing Picasa Web Upload plug-in license key with the Photo Upload plug-in’s Picasa Web service.

27 Jun 2014 – Flickr authentication fails

Flickr have changed the way authentication is handled on their servers.

Update 30 Jun 2014 – this is now fixed in plug-in version 1.7.9.


Updating the plug-in – always check you have the latest

If you think you have a problem, in particular if you think you’ve found a bug, then please make sure you have the latest version of the plug-in.

Use the Update button in the plug-in’s settings from Lightroom Plug-in Manager to check that you have the latest.

Update the plug-in from Lightroom Plug-in Manager

Downloaded plug-in from Adobe’s website and I have a ZXP file…

If you download the plug-in from Adobe’s Add-ons website then you will get a ZXP file. This type of file is intended to be opened by Adobe Creative Cloud (and Adobe Extension Manager.) If you don’t have Adobe Creative Cloud then you cannot do much with the ZXP file.

Adobe’s add-on installation process for Lightroom plug-ins is really quite complicated – and certainly convoluted.

My recommendation for a more straightforward install is to download the plug-in directly from this website. This will be a regular ZIP file rather than a proprietary Adobe ZXP file. And then simply follow the tried and tested installation instructions also on this website.

Lightroom reports “An error occurred while attempting to load this plug-in.

When using Lightroom Plug-in Manager to Add a new plug-in, you may get an error reporting “An error occurred while attempting load this plug-in.“. This error normally means the plug-in folder has not been extracted correctly from the downloaded Zip file.

Support - Plug-in Manager - Incorrect folder

Lightroom expects all plug-ins to have a folder extension of “.lrplugin” or “.lrdevplugin”. When you download a plug-in Zip file from this website, the top-level in the Zip file will be a folder ending in “.lrplugin”, e.g. “photoupload.lrplugin”. You must extract this folder itself, not just the files within it. Once you’ve extracted the plug-in folder from the Zip, you can move it around your computer (e.g. to your Documents folder) but you must not rename the plug-in folder.

Missing plug-in – The “nil” plug-in is not installed

Lightroom indicates that the plug-in is missing or shows the message “The “nil” plug-in is not installed” if it cannot find the plug-in folder on your computer that you used when you added the plug-in to Lightroom.

After using Lightroom’s Plug-in Manager to add the plug-in to Lightroom, you must not remove the plug-in folder. Lightroom needs to load the plug-in from this folder each time it starts.

If you get this message, please re-install the plug-in by following the installation instructions.

Authentication problem – Error authenticating with [service]

Support - Firewall

When trying to authenticate you may get an error such as this:

Photo Upload: Error authenticating with [service]
No authentication information returned from [service].

The common answer to this is that you are running a firewall (e.g. Little Snitch etc.) and have restrictions on the plug-in’s network access.

Consider whether you currently have network problems or are running a restrictive firewall.

Most firewalls identify this plug-in’s network access as coming from “curl” rather than “Lightroom”. Please make sure your firewall permits network access for the “curl” application.

You can use the “Test Connection” window to test whether your internet connection is working for the plug-in. You can find the “Test Connection” window within the “Configuration” window under the plug-in’s Setting section in Lightroom’s Plug-in Manager.

What is the Export Location used for?

Lightroom provides a setting for the plug-in called “Export Location”. This allows you to specify where Lightroom should create the copy of each photo that you are exporting. Lightroom creates a copy for each photo according to your edits and settings. For example, if you’ve cropped your photo and want to export it as a JPEG then this is what the copy will consist of.

I recommend leaving the “Export Location” setting as the default which is “Temporary folder”. This means that the copy of the exported photos will be removed once they have actually been exported.

Lightroom says my computer is out of disk space

Now that online storage is cheap or even free, people want to upload their entire photo collection.

Some people are finding out that when exporting a large number of photos and videos that Lightroom reports that their computer is out of disk space. This problem typically occurs more frequently on systems that have smaller hard disks, e.g. those with 256GB or less SSDs.

At the start of a publish/export process Lightroom starts creating copies of each photo that you are uploading according to the publish/export settings you have specified. Lightroom does this in parallel to the actual uploading being done by the plug-in and does not wait for the plug-in to request each photo copy. Lightroom does not allow the plug-in to dictate when the photo copies are made and when they are deleted.

The out of disk space problem occurs because Lightroom creates all the photo copies at the start of the upload and only deletes the copies when the plug-in has finished uploading the final photo. The photo copies are created in the computer’s temp folder (on a Windows machine this is usually on the same drive as the main Windows installation, e.g. drive C:). You will need enough space in your temp folder (and drive) to allow Lightroom to create publish\export copies of all the photos that you are uploading in one operation. The space used by Lightroom during the upload will be freed up once the upload has finished.

e.g. If each exported photo that is generated by Lightroom is 5MB in size, and you are exporting 1,000 photos then you will need 5GB of free space in the temp folder on your computer.

Note: Work arounds for this Lightroom problem are 1) use the plug-in’s “Generate exports one at a time” setting or 2) use the Configuration setting “Temporary folder for exported photos” to override where the temp folder is.

For reference, here is how you can find out where your system temporary folder is that Lightroom will be using for the temporary files during an export/publish:


  • Open Command Prompt
  • Type:
echo %temp%


  • Open Terminal
  • Type:
echo $TMPDIR

Location information not being uploading

Various online services (e.g. Google Photos) can make use of the photo location information in the photo’s metadata. If the location information is not being uploaded then check that you have enabled location information in Lightroom’s Export/Publishing Manager windows, i.e. you do not have “Remove Location Info” checked.

Old versions of Photo Upload for OneDrive (and the previous SkyDrive Upload) cannot be authenticated

Update your Photo Upload plug-in to a newer version (version 2.3.7 or later).

Microsoft appear to have changed something on their servers which requires an updated Photo Upload plug-in.

Use the Update button for the Photo Upload plug-in in Lightroom’s Plug-in Manager to get the latest version.

Note: If you are still using the old SkyDrive Upload plug-in then please take this opportunity to upgrade to the Photo Upload plug-in (your existing license key will still work).

WordPress self-hosted sites

The Photo Upload plug-in works with blogs hosted on and blogs that are self-hosted.

Authentication is always managed by, so you will need an account on even if you do not have a site hosted there.

  1. Create an account on (if you don’t have one already). This is free, you do not need to create a site on
  2. Install the Jetpack plug-in on your own self-hosted WordPress site (
  3. After the Jetpack plug-in is installed, connect it to your account (
  4. Log in to using your account and add your own self-hosted WordPress site (e.g. or personal domain) to your account
  5. In the Photo Upload plug-in in Lightroom, use the Add/Refresh button to authenticate the plug-in with any of the sites registered with your account

For self-hosted sites, you will need the Jetpack WordPress plug-in on your WordPress site. Ensure that you have version 3.1 or later of Jetpack installed. Version 3.0.2 of Jetpack had an error that prevented authentication. This Jetpack error was fixed in 3.1.

The plug-in cannot be authenticated with sites hosted locally at “localhost”. Authentication needs your WordPress site to be registered and accessible by WordPress does not allow such local sites to be registered.

WordPress blog site selection

WordPress allows you register multiple blogs with your account. You can select from your available sites using the drop down list in your Web brower when authenticating the plug-in with WordPress.

Photo Upload (WordPress) authentication with WordPress

WordPress authentication does not return an authentication code

Sometimes WordPress plug-ins can prevent the Lightroom plug-in from authenticating with your site. These plug-ins prevent you receiving an authentication from WordPress, i.e. the page with the authentication code does not open in your browser.

The problematic WordPress plug-ins tend to be security ones. There are known issues with these WordPress plug-ins, but other security plug-ins are likely to interfere with authentication too:

  • All In One WP Security
  • iThemes Security Pro

If you do not receive an authentication code in your browser please disable the security plug-ins and try the authentication again. You should be able to re-enable the plug-ins after the authentication has successfully taken place.

Plug-in not compatible with your version of Lightroom

E.g. “Lightroom Version is incompatible with this plugin“.

You have an old version of the plug-in.

If your plug-in has an Update button then use that to update to the latest version.

If your plug-in does not have an Update button or you are having problems using the Update feature then simply download a new version from this website and manually replace your existing plug-in.

If you have the old Picasa Web Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old Picasa Web Upload license key will work with the new Photo Upload plug-in (for the Picasa Web service).

If you have the old SkyDrive Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old SkyDrive Upload license key will work with the new Photo Upload plug-in (for the OneDrive service).

If you have the old Tree Mirror Export plug-in then please download the Photo Upload plug-in which now replaces it. Use the Tree Mirror service in the new Photo Upload plug-in.

Lightroom’s Plug-in Manager’s “Remove” button is disabled

It depends where you installed the plug-in as to whether you can use the “Remove” button to remove the plug-in from Lightroom. It is greyed out if you installed to the following locations:

On Windows, either



\Program Files\Adobe\Lightroom 5.x\Modules

On Mac,

/Library/Application Support/Adobe/Lightroom/Modules

To remove the plug-in from these locations you have to manually remove the plug-in folder from the appropriate path.

To avoid this potential problem, I recommend installing the plug-in to:

On Windows,

\Documents\Lightroom plug-ins

On Mac,


Unreceived license key

If you purchase a license for the full version of the plug-in you will be sent 2 emails. One email will contain your order number and the second email will contain your license key. These emails will be sent to you immediately and automatically by the FastSpring payment service.

The license key email should be sent immediately – but on a few occasions it has taken 6 hours before it has been received.

If you think you should have received an email but have not received it then please first check your email junk or spam folders. The license keys and order receipts are sent by FastSpring – so it may help to search your junk/spam email folders for the name “FastSpring” or “”.

When a license key email has not been received there are typically two reasons:

  1. A private\corporate email domain is not processing the email correctly (sometimes the license key emails are identified as junk\spam). The most reliable email addresses tend to be from mainstream domains such or
  2. An incorrect email address being entered during the order.

If you think either of the above apply then please contact FastSpring ( with your order number.

Unreceived license key (purchased from the Adobe Add-ons website)

If the above tips for finding your license key have not helped, AND you bought the plug-in from the Adobe website (i.e. not via the plug-in or this website) then you will need to contact Adobe for further assistance.

Please note that, as the plug-in developer and not an Adobe employee, I cannot access the payment and licensing systems used by Adobe. Therefore if you have purchased your license key from the Adobe Add-ons website you will need to contact them regarding any unreceived license keys.

Here’s a thread on the Adobe forums that gives the email address to contact that another customer was given.

Lost my license key

If you’ve bought your license from this website and lost your license key then please use the email address on the Contact page to get in touch. Please provide the reference number for your original purchase or the email address that you originally used.

Lost license keys purchased from the Adobe Add-ons website

If you’ve bought the license from the Adobe Add-ons website then you will need to contact them to have your license key sent out again.

Plug-in says the license key is invalid

When copying and pasting your license key from your license email into the plug-in, take care that the key is copied as one long list of characters.

Your email system may insert line breaks or spaces into the email, so please be sure that any such line breaks, spaces or other formatting from the email message are not pasted into the plug-in’s license text box.

If your license key is still reported as being invalid after copying and pasting it then please check you have specified the License service correctly in the license key entry window. e.g. If you have purchased a license for Dropbox then please make sure Dropbox is the selected License service in the window.

Support - License Key

A common mistake is trying to enter a Google Drive license key for Google Photos. Please be careful when purchasing licenses and entering the license keys that you have selected Google Drive or Google Photos correctly.

Can I rename the plug-in folder?

The plug-in folder should be named with a “lrplugin” or “lrdevplugin” extension. For example:




On Mac, if you open (i.e. extract) the downloaded Zip file a second time you will get a folder with the suffix “2”. Lightroom will not be able to read the plug-in from such a named folder. Before opening the Zip file consider removing an existing plug-in folder.

The following will give an error as the folder extension “.lrplugin 2” is not “.lrplugin” as Lightroom expects:

photoupload.lrplugin 2

If you really need two versions of the plug-in on your computer, I recommend having two separate parent folders and keeping the plug-in folder name the same, i.e.:


\Documents\Lightroom plug-ins\picasawebupload.lrplugin \Documents\Lightroom plug-ins\V2\picasawebupload.lrplugin


/Documents/Lightroom plug-ins/picasawebupload.lrplugin /Documents/Lightroom plug-ins/V2/picasawebupload.lrplugin

Google’s Picasa Web photo size constraints

The Picasa Web plug-in uses Google’s Picasa Web interface to upload photos to Picasa Web and Google Photos.

The Picasa Web interface has a restriction of a maximum photo size of 2048 x 2048 pixels if photos are not to be counted towards your allowance.

Please note that Google currently only provides “unlimited high quality photos” via its own mobile apps and website. Google does not allow any third party applications such as the Photo Upload plug-in to use those constraints.

However, once your photos have been uploaded to Picasa Web or Google Photos, you can then follow these instructions to recover the storage space:

Google Photos - Recover Storage

Create multiple publish services

If you want to use the Photo Upload plug-in with multiple services (e.g. Picasa Web and Google Drive) then you create additional publish services by right clicking on an additional publish service and choosing “Create new publish service…”. You can then choose a new upload service, account and settings for this additional publish service.

Checking the version of your plug-in

You may need to check which version of a plug-in you are using. You can do this from Lightroom’s Plug-in Manager.

Select the plug-in on the left (e.g. Photo Upload).

The plug-in version number is displayed on the right in both the plug-ins Settings and Status panes (in the example below the version is 1.5.5).

Support - Plug-in Manager

Removing a plug-in

Sometimes you may need to remove your plug-in, perhaps to replace it with a newer version.

Lightroom’s Plug-in Manager allows you to unregister a plug-in from Lightroom using the “Remove” button, but in most cases I recommend actually deleting the plug-in folder from your system. This is particularly important if you are upgrading the plug-in with a new version – always delete the old plug-in folder first so that there is no doubt which version of the plug-in Lightroom will be using.

You can find the installation folder of your plug-in from Lightroom’s Plug-in Manager.

Support - Plug-in Manager - Install folder

To remove the plug-in simply identify the install folder (highlighted in the above Plug-in Manager screenshot). You can then delete it using either Windows Explorer or Mac’s Finder.

You can use Lightroom’s Plug-in Manager’s “Show in Explorer” or “Show in Finder” buttons to go straight to the folder, making it easy to find the plug-in folder on your system.

Saving your log file

In order to try and help identify a problem, I may ask you to send me a plug-in log file from your machine. If I request this, please follow the instructions below:

1. Do the activity that doesn’t appear to be working, e.g. try uploading a photo. This is important so that the problematic behaviour is recorded in the log file.

2. Save your plug-in’s log file. From the “Plug-in Manager” window in Lightroom, select the “Save log” option from the plug-in’s settings section of the window.

3. Email the log file to me. Attach the log file from the place where you saved it into an email and send it to me.


1,539 responses to “Support”

  1. Mike Mallen Avatar
    Mike Mallen

    I have a paid license. Authentication with Picasa (Google Photos) went well, BUT when I hit export I do not get the option of a new album and must choose an existing one.

    Mike Mallen
    Santa Barbara, CA

      1. Phil Pasteris Avatar
        Phil Pasteris

        Rob, Mike,

        This is a ill-advised change by Google. Rob now has to redesign or remove the Create Album function *immediately* to ensure his excellent software still works. Sorry Rob, this is NOT fair to you.

        I will get my comments on this change to the Google comments page.


      2. Mothra Avatar

        What is the solution for this? I am excited for the new version, but this is a killer. Is there a workaround besides manually creating an album first which is very cumbersome?

  2. Bob Davis Avatar
    Bob Davis

    Thanks for continuing to support Google Photos, even though they have limited album creation. There is no other service, commercial or otherwise that offers exactly what Google photos does for archival and sharing. I have no problem dealing with manually creating the album on their website. At least you are still able to download and remember a list of available albums. The amount of lost time is negligible once you get used to the workflow.

  3. chippenpuepp Avatar

    The recent changes in Google Photo are driving me bananas. Even in the web UI it now seems impossible to create a new empty album … one needs to select at least one image which is already in google photos … makes my workflow with LR useless as I’d like to control it all from within LR with your plugin. I think I am done with it … just got worse and worse after they discontinued Picasa. Any advice? Anyone came to the same conclusion?

    1. Klaus Baerwald Avatar
      Klaus Baerwald

      I don’t blame the plug-in for Google Foto but the handling is currently a complete mess.

      Just one thing: obviously the problems are known – so you should not offer that plug-in in the moment or clearly describe the problems in your sales pages. As of today I would not buy it again.

      1.  Avatar

        Understood. Some people do need to continue uploading to Google Photos, so the plug-in is still very much useful for this purpose. I’ve added a note to the features page to highlight the changes that Google have made and that the plug-in can no longer create albums.

    2. Kuba Avatar

      I have exactly the same feelings and I think I have to say goodbye to Google Photos. They do everything to make it difficult to manage photos in third-party soft. Only in browser or their dedicated programs. I don’t like it!

  4. Bill Pickett Avatar
    Bill Pickett

    Hi. I have been using the plug in for most of a year and like it a lot. I was uploading to Picasa Web (Google Photos) and creating a new album. Today when I tried to do this, the create new album option was not available. I have updated to latest version and re-authenticated with Google Photos and restarted lightroom but no joy. Am I missing a setting somewhere? I purchased a license key when I first started using Photo Upload, I think because I wanted to create new folders.

    1. Bill Pickett Avatar
      Bill Pickett

      I just read the Feb 7 FAQ and understand that Google made changes. I used the work around by creating a new album on Google Photos and then uploading to it. Hopefully Google will make the changes so we can get back where we were.

    2. Eric Avatar

      Hi Bill, same issue here, I cannot create new folders. Is there any issue with my settings or in the new version I cannot create new folders?

      1. Rob J Avatar

        Hi Eric,
        I don’t know if you read Bill’s other comments, but please refer to this note:

  5. Geoff Bickers Avatar
    Geoff Bickers

    Hi Rob

    I have just finished uploading over 50,000 pics and up to now if i deleted a pic in LR6 it would ask me if I wanted to leave or delete pic on service. If I chose remove from service it performed perfectly. Now for some reason I get this message “Photo Upload 4.1.9: Photos not deleted on Tree Mirror” Can you tell me if I’ve done something wrong please. I will send log. Thanks Geoff

  6. Mike HC Avatar
    Mike HC

    Rob –

    I’m impressed. Just uploaded a load of images to Google Photos and got that 501 error. I saved logs, screenshots etc ready to come here and report the bug to you, but you’d already fixed it!

    This change makes using Google Photos a bit impractical, really. Which of the various hosting services would you recommend, based on reliability and ease of use of the upload service? I’m looking for a simple service that will automatically keep a couple of albums in sync (maybe 200 photos in total), and provide easy to use links that I can send to selected people only to view the albums. Just like Picasa/Google used to do!


    1. Rob J Avatar

      Picasa Web (Google Photos) was the original reason this plug-in was created, so it is a real shame that Google have now made it much less useful and accessible.
      Many folks like Flickr – this is another ageing photo platform but it seems to be fairly reliable. And then there are the newer non-photo specific services like Amazon Cloud Drive, Google Drive, OneDrive and Dropbox which are probably the most robust of the online file services.

      1. Mike HC Avatar
        Mike HC

        I’ve been playing with the Dropbox version of your plugin and it seems to fit my purposes – and I have 50Gb of Dropbox space to play with, so that could work well. But I noticed that although the plugin talks about creating Dropbox albums, it doesn’t actually do that – it creates a Dropbox subfolder instead. It’d be quite neat if it could also create Dropbox albums?

  7. Klaus Baerwald Avatar
    Klaus Baerwald

    Problem: Upload to Google Photos
    Version: 4.1.8
    Message: Photo Upload 4.1.8: Error uploading to Picasa Web … Could not create album “PanoramaEttlingen” … Error reported by Picasa Web: “HTTP Status 501, Insert is no longer supported.
    Photo Upload works with One Drive without problems.


  8. Holger Meer Avatar
    Holger Meer

    The manual of tree mirror says in Lightroom 6CC I should select the top folder of the tree that I want to export from Lightroom and press “select all” in the menu. All files in all the subfolders should be marked then – but that does not happen: Only the files of top folder level are marked. So how can I export the whole tree?
    It seems to work when I select the top catalogue folder – but then thousands of pictures that I don´t want to export are included…

    1. Rob J Avatar

      I can’t actually find the information you are referring to. Can you share a link to the page which tells you to “select all” etc.?
      If your Lightroom folder tree in the Library module is not showing the contents of sub-folders then perhaps you have not turned on the Lightroom option “Show Photos in Subfolders”?

  9. Jairo Benavides Avatar
    Jairo Benavides

    Good afternoon,

    I purchased the plugin for blogger las night, and it always gives me the following error:

    Photo Upload 4.1.7: Error authenticating with Blogger
    No account name returned from Blogger.
    Blogger error: ‘HTTP status 403, Message = Insufficient Permission’

    I log in and give the necessary permissions, it provides the Authorization Code, but always shows me that error.

    I appreciate any help you can provide.
    Thank you

    1. Rob J Avatar

      Urgh – you found a bug sorry!
      This is now fixed in version 4.1.8. Can you please use the plug-in’s Update button to update to the latest version.
      Apologies, and thanks for reporting this.

  10. Sandi Avatar

    Hi Rob,
    I have bought your PhotoPlug in for Dropbox, which I like and I’d like to now try it for Flickr… but, before I buy, I would like to know (sorry I couldn’t find this answer anywhere) if your PlugIn will allow Lightroom to “import” images to one of my albums which already currently exists in my Flickr account? The reason this is important to me is because I have SEVERAL albums which I created on Flickr already, and for whatever reason, the FREE LR Plugin for Flickr, that came with LR, never updated when the versions of LR updated. So, I’m stuck not able to upload to some of my existing albums on Flickr. I suppose I could have just created a new Album, via the general publishing service BUT, there are so many existing images in the old album, moving them would be a waste of time and a pain. I am simply looking for a way for a service to “find” the existing albums (once logged in) so that I can continue to publish to them. I don’t need it to backupdate the old images, (it would be nice if it could) but if I can just add new images to the albums that exist, that would be amazing.
    I THINK, your publishing service (paid part) does this; but I’d like a confirmation first before I pay more money to use that part.
    Could you let me know if this is one of the paid features?
    Thanks in advance!

    1. Rob J Avatar

      The answer is yes, you can add photos to albums that already exist on Flickr. You can select the album to upload your photos to when you press the Export button, or you can create additional published collections in your publish service that connect to your existing albums on Flickr.

  11. Sten Palmqvist Avatar
    Sten Palmqvist

    I have a licens for FTP upload. When I try to create a second Upload the first ones account is predefined in the account settings. I do Add a new account but that does not seem to have any effect as the Account status is: “Retrieving account information…” and nothing more happens.
    Site name: myftp
    Site url: ip address
    Port: 22
    Start directory: tried a specific dir name and also empty
    User name/password: I have verified with Filezilla that I can connect.

  12. Dave Avatar

    Hello, I’m trying out the free version before buying. I successfully uploaded (via Publish) one photo to an existing Google Photos album. However, when trying to upload another photo, and re-publish a modified version of the first photo, I get an error message of “HTTP status 400, Bad Request” and the file name. [Note that I stripped out the HTML formatting around Bad Request text above.]

    Also, the original successful upload has now disappeared entirely from my Google Photos.

    Can I only upload 1 photo in the test version?

    Using Lightroom CC, 2015.8
    Win 10, 64-bit


    1. Rob J Avatar

      This problem, that Google introduced, should now be fixed if you update your plug-in to 4.1.6.

  13. Alessandro Avatar

    When i upload in picasa web album i get thismessage: Picasa web error: HTTP: Status 400, HTML; frankly i dont get how i can solve this issue as seems with google photos the problem not with the uploader.
    Any hint i can try?

      1. Phil Pasteris Avatar
        Phil Pasteris

        Hi Rob,

        This is still a bumpy ride with your update, which I really appreciate! I am getting some strange inaccessibly errors separate from the 400 error. I can send you a log file if needed. As a programmer, I know there can be transition issues. I will keep an eye for your updates.

        All is not lost however. I exported all my LR files separately and then upload them to Google Photos as a work around this weekend before I updated your plug-in.

        Keep up the good work!!! You have an excellent product!

    1. Rob J Avatar

      This problem, that Google introduced, should now be fixed if you update your plug-in to 4.1.6.

  14. PaliS Avatar

    Uploading to google photos has stopped working. Can you please help? (I do have the latest version installed)

    1. Rob J Avatar

      This problem, that Google introduced, should now be fixed if you update your plug-in to 4.1.6.

  15. Gerry Avatar

    Why when I upload to 500px do photos go to Untitled Gallery instead of photos? Is there a place in settings to direct the upload?

    1. Rob J Avatar

      If you are using a publish service then you can right click on the album in Lightroom, choose “Edit Album…” and then specify where the album points to on 500px. Or you can create additional albums and do the same.
      Alternatively if you are using export rather than publish then you will get a list of albums to choose from after you’ve clicked the “Export…” button.

  16. Brian Pearson Avatar
    Brian Pearson

    Wonder if your Facebook publisher can upload to the cover photo (I’m not sure I see all of the features with a trial version)? My thoughts are that it would be useful to have a smart collection in the publisher service that would reference one photo which could be pushed out to Facebook to replace the cover photo on the main page or a created page.

    1. Rob J Avatar

      I did some research and it seems that Facebook does not allow any app or plug-in to change the profile picture of a Facebook user account.
      Sorry, your idea sounded great!

  17. Sten Palmqvist Avatar
    Sten Palmqvist

    Hi ! When I publish to FTP many of the photos are marked as “Changed photos to be published again” and then I have to publish them again. This happens almost every time I publish an Album. Even when I republish all photos in an Album the same problem occurs but not with the same photos so it seems it has nothing to do with the photos themselves.
    I use standard FTP without any encryption.

    1. Rob J Avatar

      Assuming you really have not modified the photos in any way then you’ve probably come across a known problem with Lightroom published collections. The Photo Upload plug-in really does not make any changes to a seemingly random set of photos after they’ve been published. As I mentioned in the reply to the previous comment there are multiple discussions about this Lightroom problem you can search for – this is one of them:
      I’d suggest keeping the pressure on Adobe to fix this and reporting the problem to them.

      1.  Avatar

        I should add that you can use the Lightroom menu item “Mark as Up-To-Date” to move the photos back into the published category without actually publishing them again.

        1. Sten Palmqvist Avatar
          Sten Palmqvist

          Thank You Rob.
          I will surely file an error report to Adobe. I saw there are many users that already did.

  18. Geoff Bickers Avatar
    Geoff Bickers


    Can you tell me please why photos I’ve just uploaded for the first time suddenly become “Modified Photos to Re-Publish” when no mods have been carried out. This is really frustrating as i am uploading thousands of pictures (not all at once!) and its doubling the time the task is taking.
    Thank You

    1. Rob J Avatar

      Assuming you really have not modified the photos in any way then you’ve probably come across a known problem with Lightroom published collections. The Photo Upload plug-in really does not make any changes to a photo after it’s been published. There are multiple discussions about this Lightroom problem you can search for – this is one of them:
      I’d suggest keeping the pressure on Adobe to fix this and reporting the problem to them.

    2. Geoff Bickers Avatar
      Geoff Bickers

      Thanks Rob I’ll do just that

  19. Mothra Avatar

    When I upload to Google Photos with any video setting (even ‘Original, unedited video’) the videos never viewable. It says ‘Your video will be ready soon’ forever (I have waited for days, and eventually they get automatically removed from the album).

    This is currently making the plugin unusable for posting an album with mixed photos/videos (all of mine).

    1. Rob J Avatar

      Sadly this is a known problem with Google and is referenced on this Google thread –!topic/Google-Picasa-Data-API/8e_QPXmWS6A
      It has been broken for a while, so I don’t have much hope that it will be fixed imminently.

  20. David Bowlby Avatar
    David Bowlby

    Hello, this is probably more of a google thing than your plug in, but your plug in requires uploading to an album, but I found that if you publish to an album, all the pictures you select appear….however, if you just go to the “photo’s” area in google which is where you can search and view by date, the photo’s published don’t appear…which is a bummer…

    Perhaps someone can outline their preferred workflow, as here is what I am trying to accomplish.
    1. I currently have my phone set to backup photo’s to my google photo’s automatically (for convenience and quick posting to facebook from my phone for smaller events).
    2. I also download the photo’s from my iPhone to Lightroom to ensure I have the full versions and if I want to do any editing on them.
    3. If it is an important event that I take pictures with my Nikon D4 and/or my iPhone, my thought was I could use this plug-in to upload the photos to google photo’s so all my pictures would be there…so I select the ones I wanted to publish, use the plug in to put them in albums…but…as stated above, this doesn’t work out to well because the photo’s don’t end up in my main photo’s library…just the album.

    So…perhaps my workflow should be…
    1) don’t auto upload photo’s if I know I am going to be shooting with dual cameras.
    2) use plug-in to export my collections to .jpg
    3) use the google uploader (which will upload the photo’s to google photo’s general library)
    4) create my albums in google photo’s instead of lightroom to share with others.

    Would be interested if anyone else has a workflow already figured out….and thanks in advance

  21. Gert Mooij Avatar
    Gert Mooij

    Hi Rob. I’m user of yr free plugin to upload to GooglePhotos recently. Photos are uploaded to the default album. Works splendid. Sometimes I adjust some of these uploaded photos again in LR afterwards. I like to upload the adjusted photos again after adjusting. To avoid checking all the photos which one is/isn’t adjusted in LR I upload the total selection of photos which I uploaded initially again together with newly added photos. Photos which are adjusted keep the same name. I like to avoid uploading double photos. My question: Is there a possibility where the upload plugin checks whether a photo with the same name already has been uploaded with the choice to delete, overwrite, rename or accept? Thanks.

    1. Rob J Avatar

      You can change the behaviour of the plug-in when it finds existing photos by using this setting:

      1. Peter Avatar

        Hi Rob – I am using the Google Photos Upload, but under General Settings / Existing photos and videos there is no ability to select “Always update”.

        I can only choose from “If names match, duplicate”, “If names match, skip”, “Always duplicate” or “Always skip”.

        I really want to avoid the duplication, as duplication also changes the date / order of the album.

        Please clarify. Thank you!

          1. Peter Avatar

            Thanks for the reply.

            I thought this only applied to creating albums, not updating the photos themselves. That’s unfortunate!

  22. Carsten Avatar

    Hi Rob, i used the “OneDrive modul of photo plugin with no problems. Thanks for it.
    Now I try (the licensed) “FTP” modul and went crazy.
    – I made all settings like default
    – I filled in all required URLs, accounts, password, etc.
    Exporting a picture leads into the correct creation of the needed path on the target FTP system. (Verified with FileZilla).
    But the picture itself will not be transferred to this new path. (not any transfer) Lightroom shows the bar for exporting the file but no file is available at target http://ftp…Do you have any ideas?

    1. Rob J Avatar

      I’ve sent you an email asking for you to send me your log file.

  23. Vladimir Avatar

    Hi Rob, The Creative Cloud app says “You installed add-on Photo Upload Amazon Cloud Drive”, however I cannot find it anywhere in the LR plugin manager. What am I doing wrong (I restarted LR, still nothing)

    1. Rob J Avatar

      Hi. The Creative Cloud app is very misleading. When it says installed, all it means is that the zip file has been downloaded to your Downloads folder. Please completely ignore the Adobe Creative Cloud app and instead follow these instructions:

  24. Phil Pasteris Avatar
    Phil Pasteris

    Google Photos and COSTCO problem. I have 300mb of images loaded onto Google Photos, mostly using the wonderful LR plugin that Rob has provided.

    When you ask to transfer an album from Google Photos to COSTCO, the COSTCO website searches ALL photos loaded into Google Photos first. That is tens of thousand of photos and the system freezes. I talked to COSTCO and asked them to put in an option to NOT search the total number of photos first. They said they would move it up the line.

    Anybody else having this problem??

  25. Mike D Avatar
    Mike D

    I was wondering if this still works with the new Amazon Prime Photos… (I didn’t really use Amazon cloud drive, so I wouldn’t know if anything changed on Amazon side or not..)

    1. Rob J Avatar

      Yes is the answer. The exception is that the plug-in can only create folders of photos, not albums of photos since Amazon have not yet allowed apps like the plug-in to create “albums”.

  26. Louis Chinn Avatar
    Louis Chinn

    Receiving the following internal error, when exporting LR5 pictures to Google Drive:
    Service_GD.lua:772: bad argument #1 to ‘ipairs’ (table expected, got nil)

    Export process stalls out and does not transfer to Google Drive.

    1. Rob J Avatar

      I think you’ve found a bug!
      This should now be fixed in version 4.0.9 of the plug-in. Please use the Update button to get the latest version.

  27. Michael Martin Avatar
    Michael Martin

    Hi, i use the Amazon Drive plug in.
    I use the way “Album”.
    Unfortunately creates the plug in only folders!
    This requires no plugin!

    Can i create a real Album in Amazone Drive?
    Thanks for your answer.

    1. Rob J Avatar

      Amazon do not allow apps such as this plug-in to create Amazon Drive “Albums” at this time. Amazon may allow this in the future, but until then the plug-in creates Amazon Drive “Folders” for you.

  28. Holger Peters Avatar
    Holger Peters

    Sorry, little question again

    I just looked into your google photos plugin. So, google photos has 2 options, as you know.. unlimited till 16mp and limited in original size. How does this work with your plugin? There is nothing to choose. Or does the plugin automatically does what I have selected in my normal google photos account?

    1. Rob J Avatar

      The answer is complicated as Google do not provide any third party apps with direct access to their Google Photo interface that their apps use. There are some notes here:

  29. Holger Peters Avatar
    Holger Peters

    Hello there

    I want to buy some of your plugins (def. smugmug).

    But before, I have a little question. I am new to lightroom, just finished my folder structure, tagged photos and so on. Now i want to use your plugin to automatically upload some (not all) folders to e.g. smugmug. So, i mean, if I change a tag or delete photos or add new ones in a specific folder, will lightroom automatically do the changes on the website? Does the publish function do this or do I have to create smart folders first and add the smart folders to your plugin?

    1. Rob J Avatar

      If you want Lightroom to automatically track what photos have changed and upload those then you probably need to use Lightroom’s publish services. You would create a publish service and then create albums (inc. smart albums) within the publish service that contain your photos. Lightroom would tell you when photos in that publish service have changed and you can press Lightroom’s “Publish” button to upload the changes.

      1. Holger Peters Avatar
        Holger Peters

        Thx a lot. I am german and I am not sure if I understood you correctly. Do I have to create albums or smart albums within the publish service? I think I need smart albums just because I use raw and jpg and just want to upload the jpgs.

        Are sites like smugmug capable of using folders? Or do I have to choose every subfolder manually?

        Thx for your quick and nicely answer

        1. Rob J Avatar

          Lightroom allows you to have many publish services. e.g. You would create one for the Photo Upload plug-in uploading to SmugMug. You would then need to create albums or smart albums in the publish service. You would add your photos (JPGs or RAWs) to your albums (if you used smart albums you could be cleverer here).
          SmugMug can use folders, but not all services allow folders.

          1. Holger Peters Avatar
            Holger Peters

            Ok, thats really good. I just tested the official plugin of smugmug, but later I will use yours. But, 2 little questions left and I hope you can answer them.

            1. You said that smugmug can use folders. But how do I do that. I know how to use smart folders, but i meant something like –> Photos\City01\Example1 (2,3,4,5,6… and so on). So that I only need to add City01 and everything in this will be published too (with their different folder names) and isalso shown on smugmug itself like this? Is this possible with your plugin? If I right click on the official plugin, lightroom just allows creating a album, smart-album and folder (what means folder in this case?)

            2. If I create smart folders in which I use the rule, that the album-name must be exactly like the folder-name on my harddrive (and of course jpg only), to ensure that it will be uploaded like it is shown in lightroom, what happens if I have to change the album-name? I tested it and lightroom (cause of the rules) don’t changes it in the publish service. Do i have to manually edit the rule in the smart-album if I change a folder-name on my harddrive?

            I know, much to read and maybe a little bit confusing (I am german 😉

          2. Rob J Avatar

            To answer your questions.
            1) I don’t use the official SmugMug plug-in so I can’t really comment on what you can do with it – but what you’re asking is probably not handled by their plug-in. However if you the Photo Upload plug-in then you can create an album that is just in Lightroom and then use the “Export sub-folder hierarchy” setting with a base path of “Photos”. When you publish the photos you will get the folders “City01\Example1” created on SmugMug.
            2) Yes, if you use smart albums with hardcoded folder names in your rules then you will need to manually keep those up to date.

  30. Bob Avatar

    I’ve updated to the latest version and now can’t export and documents. The following error command appears:

    En internal error has occured: ..\common\NPPCurl.lua:386: attempt to index field ‘NPPlogger’ (a nil value)

    Is this just a coincidence?

    1. Rob J Avatar

      Ah – many apologies! You found a bug introduced today. It’s now fixed in 4.0.2, can you kindly update to that version?
      Thanks for letting me know!

    2. Bob Avatar

      Updated to latest version and no more error message. Thank you.

  31. Bob Davis Avatar
    Bob Davis

    Thanks for trying!

  32. m Avatar

    does the twitter plugin support video uploads. i tried it with a clip that worked when i uploaded it manually with my desktop but with the plugin the task bar didnt progress and just hung there.

    1. Rob J Avatar

      The plug-in now fully support video uploads to Twitter (it didn’t do before as you pointed out).
      Thanks for confirming this now works for you.

  33. Bob Davis Avatar
    Bob Davis

    Does Shutterfly support 3rd party access? Will you consider supporting it in the future?

    1. Rob J Avatar

      It does appear that Shutterfly permits 3rd party access, so I’ll look into supporting this site in the future.

      1. Bob Davis Avatar
        Bob Davis

        Thank you. Just to let you know what is special about Shutterfly, they are the only service I have found that allows shared access to photos, shared download, AND (this is biggie) individual purchase of prints and albums by shared individuals with their own credit card. I did volunteer photography for my class reunion and posted all the photos for the class members to purchase or download whatever they wanted without them having to create an account. Also shutterfly provides individual websites, unlimited full resolution photo storage with no time limit. This sounds like a promotion. I just wanted you to know why its so unique (at least that what I think). I will be your first customer to purchase shutterfly support. 😉

        1. Rob J Avatar

          This was the reply from Shutterfly:
          “we no longer allow developers to create applications for Shutterfly.”
          Sorry – I tried.

  34. Jill McIntosh Avatar
    Jill McIntosh

    Will the Amazon Cloud Drive plug in be updated or a new one available for the new Amazon Prime Photos?

    1. Rob J Avatar

      Yes, that’s the intention, but Amazon have not made the new Prime Photos features available to third party apps and plug-ins yet.
      I’ll try and contact them and ask for an update.

  35.  Avatar
    Rob J

    Hi, Rob!

    Possibly it was asked before, but couldn’t find in the FAQ.

    Any plans/chances to get Instagram upload plugin as well? there is already one, but having all of them in one place would be nicer 🙂

    1. Rob J Avatar

      Instagram do not provide official access for third parties to upload photos. Instagram could technically stop access by other apps and plug-ins at any time. I don’t think it is commercially correct to upload photos to Instagram against their legal terms and also not correct to risk that the plug-in may be stopped from working by Instagram without any notice.
      If Instagram change their policy then I would certainly look into supporting upload to Instagram, but this has not happened at this time.

  36. John Thomson Avatar
    John Thomson

    Photo Upload has been working great. I had a hard reboot (memory issue) recently with Lightroom open. Afterwards I was not able to access PhotoUpload: Getting: “Error communicating with Picasa Web: ‘HTTP status 400, Error = invalid_grant, Description = Bad Request’” I updated the plugin, rebooted my PC and got the same message. Clicking on “License Key” returns “You have previously entered a valid license key for Picasa Web.” Note Photo Upload’s Facebook feature is working.

    1. Rob J Avatar

      Have you updated the plug-in to the latest version (use the Update button)?
      You may also need to use the Add\Refresh button to re-link your Google account with the plug-in.

      1. John Thomson Avatar
        John Thomson

        Add/ Refresh did the trick (had to get codes again from Google Photos)

  37. Stephen Bokat Avatar
    Stephen Bokat

    I have been using this plug-in for quite some time with great success. On my most recent upload, each photo in the online album was imprinted with my name in the lower left corner. I am not sure if that was something the uploader did or something new in Google photos. I would like to upload the photos without my name on them. Any suggestions how I can accomplish that?

    1. Rob J Avatar

      The plug-in itself does not add your name, so you must have turned on a Lightroom setting.
      In your Export\Publishing Manager window, have you accidentally ticked the “Watermark” section?

  38. Matt Avatar

    I would like to use this plugin on both my PC and laptop. Will I need two licenses?

    1. Rob J Avatar

      Adobe allows you to use the same Lightroom license on both a PC and a laptop. This plug-in is licensed the same way.

  39. Mario Avatar

    The plugin has suddenly stopped working last night and I cant seem to get it to upload anything again. I was doing an upload of a collection of about 2000 images to Google Photos and when I checked this morning there were 290 left to upload but it had stopped. I have the latest version, have reloaded and re-installed the plugin, restarted Lightroom, rebooted the PC, etc but when trying to publish it just sits there and the progress bar never moves. This happens for all my collections now and not just the one that was in progress when it stopped working.

    1. Mario Avatar

      Nevermind. I have figured it out now. Seems like other collections are actually working now. I just read that there is a 2000 photo limit per album on Google Photos. I checked the log and noticed I was getting a “Photo limit reached” message.

      1. Rob J Avatar

        Thanks for reporting this.
        The plug-in has now been updated to do a better job of reporting that the photo limit has been reached.

  40. Pieter Badenhorst Avatar
    Pieter Badenhorst


    I don’t know if it’s possible or even viable but it will be nice to be able to upload photos from Lightroom to Viewbug and Minds.

    1. Pieter Pretorius Avatar

      Supposed to be Pretorius

      1. Rob J Avatar

        Hi Pieter,
        From what I can see, there is no developer API for Viewbug or Minds. A developer API is needed so that a plug-in can send data to those services.
        Thanks for the suggestion though,

  41. Rolf Meier Avatar
    Rolf Meier

    Hi Rob
    So far the plug-in works well. However I noticed that in my licensed Tree Mirror module flags are not exported although I set the format to «original».

    1. Rob J Avatar

      The Tree Mirror service uses Lightroom’s export capability. When exporting, Lightroom creates a copy of your photo, but Lightroom does not copy any of the Lightroom properties such as flags to the new photo. I think you’ll find that if you choose “Original” as the file format Lightroom’s export settings that you will not get any of the changes you’ve made to that photo either.
      This is just how Lightroom behaves. The Tree Mirror service simply works by telling Lightroom to export the photos using your Lightroom export settings to an appropriate folder. It does not, and cannot, control what properties Lightroom exports, such as flags.

  42. Olav Stana Avatar
    Olav Stana

    I have downloaded and installed latest version of Photo Upload for LR, with authentication as well as paid License key for OneDrive.
    Everything works as advertised; UNTIL I shut my PC down. When I restart my PC and LR, Photo Upload is nowhere to be found…
    The Publish list says plug-in is missing, and it does not appear on the drop-down list for Export..
    Re-installing brings the Photo Upload back to full function, UNTIL..the same as above. I have backed up my catalog right after installation, but I am not prompted during installation.
    What am I doing wrong?

    1. Rob J Avatar

      I think the big question here is “where are you installing the plug-in?”.
      It sounds like the PC is moving/removing the plug-in during shutdown. It would do this if you’ve installed the plug-in from a temp folder.
      I recommend installing the plug-in on a local drive, say in your Documents folder.
      You can find where you’ve installed the plug-in in Lightroom’s Plug-in Manager in the Status\Path section.
      Let me know how you get on.

  43. Paula Avatar


    when I try to ‘export’ photos to amazon cloud it ‘uploads’ the photos then comes up with a message afterwards saying ‘error’. No explanation as to why it hasn’t uploaded and nothing on my amazon cloud. I have purchased and entered the plug in manager and have unlimited photo storage on my cloud. What is going wrong?
    When I try to ‘publish’ instead, it comes up with a message after attempting to upload displaying ‘error communicating with amazon cloud’.

    1. Rob J Avatar

      Oops! You found a bug in the plug-in when it tried to handle photos that included semi-colons in their filenames.
      The bug has now been fixed in version 3.7.7.
      Thanks for reporting the problem and for your patience.

  44. Donald Feltham Avatar
    Donald Feltham

    How do you upload Photos to an Album in a GROUP on Facebook? I see that when you click on the “Redirect to an existing Album on Facebook” the list is filtered by \News Feed, and in the dropdown box it shows .[News Feed}* How can I get it to show Albums I have created in groups I belong to/administer, or at a Minimum, to post the Pics directly to a group as a status update

    1. Rob J Avatar

      Facebook unfortunately do not allow third party apps like this plug-in to upload to Facebook groups.
      They do permit uploading to Facebook albums and pages, but not groups (I am not sure the reason why, but they are very protective about groups).
      I will enquire again whether the plug-in can have access to groups, but Facebook have said “no” in the past without providing a reason.

  45. Donald Feltham Avatar
    Donald Feltham

    Just tried to install Ver 3.7.3. When I try to add to LR CC ver 2015.6.1 I get the following error message:
    “”An Error occurred while attempting to load this plugin”
    “The plug in description script (Info.lua) is missing.”

    I downloaded the Zip file and installed it to a folder photoupload.lrplugin as described in your installation instructions. When I open the folder, I do see this file, but for some reason LR does not. What gives?

    1.  Avatar

      It sounds like your “photoupload.lrplugin” folder does not contain a file called info.lua.
      Are you using a Mac or Win?
      The installation instructions for Mac say to create a folder called “Lightroom plugins” inside your Applications folder. Then copy the “photoupload.lrplugin” folder that is inside the Zip file you downloaded into that “Lightroom plug-ins” folder.
      Macs make this process a little more confusing by allowing you to see inside Zip files from Finder, but Lightroom cannot see inside Zip files, so you must copy\extract the top level folder from the zip file and put it somewhere permanent, e.g. in “Applications\Lightroom plug-ins”. The info.lua file should then be visible in this path “Applications\Lightroom plug-ins\photoupload.lrplugin\info.lua”.

  46. Harry Avatar

    In some cases, such as stitched panoramas and focus stacked images, many source image files are used to create one final image file. Usually I only want to upload the final image. It would be helpful to be able to designate those subfolders that contain source image files that don’t need to be included in the folder hierarchy on the destination service. Perhaps by having the option of specifying a subfolder name to always ignore. In my usage, I’d like to always ignore any subfolder named ‘source’.

    1. Rob J Avatar

      Thanks for the suggestion. The latest version of the plug-in (v3.7.3) now includes a setting called “Ignore sub-folder” that allows you to specify one or more sub-folder names that indicate folders that should not have their contents uploaded.
      I’d appreciate it if you could give this a try and let me know if I’ve understood what you were after.

  47. Ewan Avatar

    There seems to be a bug in the base folder settings with Google Drive. I specified a subfolder under My Drive (in Base folder settings) then created an album in Lightroom. Google Drive shows the folder in the My Drive root folder. Then I add a photo and publish. Google Drive now shows the folder in the correct location, with the photo inside it. But the original folder still shows up in root and needs to be deleted manually.

    1. Rob J Avatar

      Yes – you found a couple of bugs here. These are now fixed in the latest version (3.7.1) of the plug-in.
      Many thanks for reporting the issue and for your help testing the fix.

  48. David Avatar

    I am having problems with publishing to Facebook. Flickr is fine, but the message coming back is: Photo upload 3.7: Error uploading to Facebook. Parent folder for new Album does not exist in Facebook.
    I am not trying to create a new album and cannot find out where to make changes to either Photo Upload, or Facebook settings to get this working. Any advice gratefully received.

    1. Rob J Avatar

      This should now be fixed in version 3.7.1.
      The authentication with Facebook had seemingly expired and you needed to re-authenticate the plug-in using the Add/Refresh button for your publish service. The plug-in reported this problem incorrectly in a missing parent folder message.
      Many thanks for reporting this issue and for testing the fix.

  49. Brian Pearson Avatar
    Brian Pearson

    In March you added to Version 3.5 a new feature for the Pinterest setting where I can specify the website that is the source of my photos (Thank you very much!). I’m looking for a refinement by which I could specify the website per photo by tapping into metadata. Example, I keep my prize photos on Flickr. I use Jeff Friedl’s plug-in to publish. For each photo published, Jeff’s plug-in saves the website string in the plug-in metadata field “At Flickr”. It would be nice to have a setting to specify this metadata field and your Pinterest plug-in would grab the website string and set the “source” in Pinterest. That way. someone could go directly to my Flickr photo, not just my Flickr web presence.

    1. Rob J Avatar

      Thanks for the suggestion. You can now override a plug-ins setting value with the metadata value from another plug-in.
      There is a guide on how to do this here –
      The new feature is available in Photo Upload 3.7.5.
      Many thanks for the suggestion and helping with a few tests.

  50. Stefan Avatar

    The Amazon Cloud Drive Upload Option (Licensed) does not create Albums as it suggests, but it merely creates folders in the Drive. This is not the same as an Album. Amazon handles Folders really terrible, so i wanted to upload specifically to Albums.

    Now I still have to manually create an Album in Amazon and add all my pictures buy hand.

    1. Rob J Avatar

      Amazon currently do not allow Lightroom plug-ins or third party apps to create albums. Only folders on Amazon Cloud Drive can be created.
      I found this thread on one of the Amazon forums asking for such a feature, but as far as I can tell Amazon have not released this yet.

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