Sometimes problems do occur so please get in contact by adding a comment at the bottom of this page and I’ll do my best to try and help. Please remember to use a real email address when you post a comment so that I can get in contact if necessary (your email address will not be visible publicly).
- Latest support news
- 7 Feb 2017 – Google Photos (Picasa Web) no longer allow albums to be created
- 7 Feb 2017 – Google Photos (Picasa Web) uploads fail (“501” error)
- 27 Jan 2017 – Google Photos (Picasa Web) uploads fail (“400” error)
- 19 Apr 2016 – Facebook authentication fails
- 16 Feb 2016 – Google announce changes to Picasa Web
- 13 Nov 2015 – Lightroom hangs/freezes when closing
- 7 Oct 2015 – Zenfolio communication fails
- 27 Jun 2014 – Flickr authentication fails
- Updating the plug-in – always check you have the latest
- Downloaded plug-in from Adobe’s website and I have a ZXP file…
- Lightroom reports “An error occurred while attempting to loading this plug-in.“
- Photo Upload: Error authenticating with [service] No authentication information returned from [service]
- Lightroom says my computer is out of disk space
- Location information not being uploading
- Old versions of Photo Upload for OneDrive (and the previous SkyDrive Upload) cannot be authenticated
- WordPress self-hosted sites
- WordPress blog site selection
- Plug-in not compatible with your version of Lightroom
- Plug-in cannot be authenticated
- Lightroom’s Plug-in Manager’s “Remove” button is disabled
- Unreceived license key
- Lost my license key
- Plug-in says the license key is invalid
- Don’t rename the plug-in folder
- Google’s Picasa Web (Google Photos) photo size constraints
- Old Picasa Web Upload plug-in
- Checking the version of your plug-in
- Removing a plug-in
- Saving your log file
Latest support news
7 Feb 2017 – Google Photos (Picasa Web) no longer allow albums to be created
The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations.
Google have now prevented the Picasa Web service from creating, renaming and deleting albums and from updating or deleting photos. If you are technically minded, please refer to this Google site for more information (see section titled “Mutation support removed”).
You can still upload photos using the updated plug-in, and you can use the Google Photos website to create your albums before uploading to them from Lightroom.
If Google release an alternative method to Picasa Web for managing photos on Google Photos then I’ll investigate as soon as I can, but at this time there is no suggestion from Google they’ll provide such a service.
Google Photos “shared albums”
Please note that Google does not tell the plug-in about any albums you initially create on Google Photos as “shared albums”. To work around this, please initially create albums on Google Photos as regular “albums” and then configure these to be shared albums afterwards.
7 Feb 2017 – Google Photos (Picasa Web) uploads fail (“501” error)
The Picasa Web API that 3rd party apps use to upload and manage photos for Google Photos has been updated by Google to prevent many update operations. Older versions of the plug-in will display “501” errors from Google when trying to perform certain tasks like creating albums.
The Photo Upload plug-in has been updated with version 4.1.9 to handle these Google changes with “friendly” error messages. You should update your plug-in to 4.1.9 or later.
Please also refer to the note above on “Google Photos (Picasa Web) no longer allow albums to be created”.
27 Jan 2017 – Google Photos (Picasa Web) uploads fail (“400” error)
The Picasa Web API that 3rd party apps use to upload photos to Google Photos is reporting a “400” error with the message “Bad request”. This will affect all 3rd party apps that upload pictures using the Picasa Web API to Google Photos. There is a thread on the Google forums that is discussing the problem.
It is not known what causes the problem and when Google will fix the issue. I’d expect them to fix it quite quickly given the number of 3rd party apps that make use of uploading photos in this manner. I’ll track Google’s response – hopefully it will be quick and positive.
Update 28 Jan 2017 – the Photo Upload plug-in now works with Picasa Web again, but an update to version 4.1.6 is required. There has been no indication from Google what the problem is, but I’ve found an alternate way to upload the photos which appears to work well.
19 Apr 2016 – Facebook authentication fails
Facebook have mandated a few changes to authentication and old versions of the plug-in will receive a “URL blocked” message from Facebook when authenticating. You need to update to Photo Upload version 3.5.7 or later. You can use the Update button within the plug-in to do this.
16 Feb 2016 – Google announce changes to Picasa Web
Google recently announced that they will be making changes to the Picasa Web API that the Photo Upload for Picasa Web plug-in uses.
Google have been unclear about all the implications of these changes to applications such as the Photo Upload plug-in. However they have stated that changes to their API will not be made until 1 May 2016.
Google may keep the old Picasa Web API working, with some small changes or limitations. They may replace the API with a new alternative that the Photo Upload plug-in can use. Or they may do something else such as improve Google Drive integration for Google Photos, or remove third party API access to Google Photos entirely.
Google have noted that they will announce in March 2016 what the changes will be in detail, so until that time it is not possible to comment further on how Google’s plans will affect Photo Upload for Picasa Web.
Every effort will be made to ensure Photo Upload continues being able to upload your photos to Google Photos. When Google share more details of their plans then this news section will be updated with what this means for the Photo Upload plug-in. Until then, I’m afraid we have to be patient…
13 Nov 2015 – Lightroom hangs/freezes when closing
A few people have highlighted that Lightroom can hang/freeze when it is closing. Lightroom must then be force closed to make it quit properly. In some circumstances a window is shown during the hang that shows the Photo Upload plug-in is shutting down.
It appears that this is a problem with Lightroom, not with the Photo Upload plug-in. Please refer to this feedback page on the Lightroom forums:
The advice that seems to work fairly reliably is:
“Reset the preferences (holding down SHIFT and ALT and starting Lightroom) and choose YES.”
7 Oct 2015 – Zenfolio communication fails
During some scheduled maintenance on 6/7 Oct Zenfolio have changed the way security for internet communication is handled on their servers. You need to update to Photo Upload version 3.2.1 or later. You can use the Update button within the plug-in to do this.
27 Jun 2014 – Flickr authentication fails
Flickr have changed the way authentication is handled on their servers. You need to update to Photo Upload version 1.7.9 or later. You can use the Update button within the plug-in to do this.
Updating the plug-in – always check you have the latest
If you think you have a problem, in particular if you think you’ve found a bug, then please make sure you have the latest version of the plug-in.
Use the Update button in the plug-in’s settings from Lightroom Plug-in Manager to check that you have the latest.
Downloaded plug-in from Adobe’s website and I have a ZXP file…
If you download the plug-in from Adobe’s Add-ons website then you will get a ZXP file. This type of file is intended to be opened by Adobe Creative Cloud (and Adobe Extension Manager.) If you don’t have Adobe Creative Cloud then you cannot do much with the ZXP file.
Adobe’s add-on installation process for Lightroom plug-ins is really quite complicated – and certainly convoluted.
My recommendation for a more straightforward install is to download the plug-in directly from this website. This will be a regular ZIP file rather than a proprietary Adobe ZXP file. And then simply follow the tried and tested installation instructions also on this website.
Lightroom reports “An error occurred while attempting to loading this plug-in.“
When using Lightroom Plug-in Manager to Add a new plug-in, you may get an error reporting “An error occurred while attempting load this plug-in.“. This error normally means the plug-in folder has not been extracted correctly from the downloaded Zip file.
Lightroom expects all plug-ins to have a folder extension of “.lrplugin” or “.lrdevplugin”. When you download a plug-in Zip file from this website, the top-level in the Zip file will be a folder ending in “.lrplugin”, e.g. “photoupload.lrplugin”. You must extract this folder itself, not just the files within it. Once you’ve extracted the plug-in folder from the Zip, you can move it around your computer (e.g. to your Documents folder) but you must not rename the plug-in folder.
Photo Upload: Error authenticating with [service]
No authentication information returned from [service]
When trying to authenticate you may get an error such as this:
Photo Upload: Error authenticating with [service]
No authentication information returned from [service].
Error communicating with [service]: ‘Unexpected...’
The common answer to this is that you are running a firewall (e.g. Little Snitch etc.) and have restrictions on the plug-in’s network access.
Consider whether you currently have network problems or are running a restrictive firewall.
Lightroom says my computer is out of disk space
Now that online storage is cheap or even free, people want to upload their entire photo collection.
Some people are finding out that when exporting a large number of photos and videos that Lightroom reports that their computer is out of disk space. This problem typically occurs more frequently on systems that have smaller hard disks, e.g. those with 256GB or less SSDs.
At the start of a publish/export process Lightroom starts creating copies of each photo that you are uploading according to the publish/export settings you have specified. Lightroom does this in parallel to the actual uploading being done by the plug-in and does not wait for the plug-in to request each photo copy. Lightroom does not allow the plug-in to dictate when the photo copies are made and when they are deleted.
The out of disk space problem occurs because Lightroom creates all the photo copies at the start of the upload and only deletes the copies when the plug-in has finished uploading the final photo. The photo copies are created in the computer’s temp folder (on a Windows machine this is usually on the same drive as the main Windows installation, e.g. drive C:). You will need enough space in your temp folder (and drive) to allow Lightroom to create publish\export copies of all the photos that you are uploading in one operation. The space used by Lightroom during the upload will be freed up once the upload has finished.
e.g. If each exported photo that is generated by Lightroom is 5MB in size, and you are exporting 1,000 photos then you will need 5GB of free space in the temp folder on your computer.
Note: A work around for this Lightroom problem is to use the plug-in’s “Generate exports one at a time” setting.
For reference, here is how you can find out where your system temporary folder is that Lightroom will be using for the temporary files during an export/publish:
- Open Command Prompt
- Open Terminal
Location information not being uploading
Various online services (e.g. Picasa Web) can make use of the photo location information in the photo’s metadata. If the location information is not being uploaded then check that you have enabled location information in Lightroom’s Export/Publishing Manager windows, i.e. you do not have “Remove Location Info” checked.
Old versions of Photo Upload for OneDrive (and the previous SkyDrive Upload) cannot be authenticated
Update your Photo Upload plug-in to a newer version (version 2.3.7 or later).
Microsoft appear to have changed something on their servers which requires an updated Photo Upload plug-in.
Use the Update button for the Photo Upload plug-in in Lightroom’s Plug-in Manager to get the latest version.
Note: If you are still using the old SkyDrive Upload plug-in then please take this opportunity to upgrade to the Photo Upload plug-in (your existing license key will still work).
WordPress self-hosted sites
The Photo Upload plug-in works with blogs hosted on wordpress.com and ones that are self-hosted. Authentication is managed by wordpress.com, so your account on that site needs to include a reference to your self-hosted blog.
For self-hosted sites, you will need the Jetpack WordPress plug-in on your WordPress site. Ensure that you have version 3.1 or later of Jetpack installed. Version 3.0.2 of Jetpack had an error that prevented authentication. This Jetpack error was fixed in 3.1.
The plug-in cannot be authenticated on sites hosted locally at “localhost”. Authentication needs your site to be registered and accessible by wordpress.com. Therefore the plug-in does not currently work with “localhost” WordPress sites.
WordPress blog site selection
WordPress allows you register multiple blogs with your wordpress.com account. You can select from your available sites using the drop down list in your Web brower when authenticating the plug-in with WordPress.
Plug-in not compatible with your version of Lightroom
E.g. “Lightroom Version 188.8.131.528183 is incompatible with this plugin“.
You have an old version of the plug-in.
If your plug-in has an Update button then use that to update to the latest version.
If your plug-in does not have an Update button or you are having problems using the Update feature then simply download a new version from this website and manually replace your existing plug-in.
If you have the old Picasa Web Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old Picasa Web Upload license key will work with the new Photo Upload plug-in (for the Picasa Web service).
If you have the old SkyDrive Upload plug-in then please download the Photo Upload plug-in which now replaces it. Your old SkyDrive Upload license key will work with the new Photo Upload plug-in (for the OneDrive service).
If you have the old Tree Mirror Export plug-in then please download the Photo Upload plug-in which now replaces it. Use the Tree Mirror service in the new Photo Upload plug-in.
Plug-in cannot be authenticated
- Ensure you have an internet connection and that Lightroom is not being blocked by your firewall.
- Set up your online service (i.e. Picasa Web, OneDrive etc.) account and ensure you can access your albums from a Web browser before authenticating the plug-in.
It depends where you installed the plug-in as to whether you can use the “Remove” button to remove the plug-in from Lightroom. It is greyed out if you installed to the following locations:
On Windows, either
\Program Files\Adobe\Lightroom 5.x\Modules
To remove the plug-in from these locations you have to manually remove the plug-in folder from the appropriate path.
To avoid this potential problem, I recommend installing the plug-in to:
Unreceived license key
If you purchase a license for the full version of the plug-in you will be sent 2 emails. One email will contain your order number and the second email will contain your license key. These emails will be sent to you immediately and automatically by the FastSpring payment service.
The license key email should be sent immediately – but on a few occasions it has taken 6 hours before it has been received.
If you think you should have received an email but have not received it then please first check your email junk or spam folders. The license keys and order receipts are sent by FastSpring – so it may help to search your junk/spam email folders for the name “FastSpring”.
When a license key email has not been received there are typically two reasons:
- A private\corporate email domain is not processing the email correctly (sometimes the license key emails are identified as junk\spam). The most reliable email addresses tend to be from mainstream domains such gmail.com or live.com.
- An incorrect email address being entered during the order.
If you think either of the above apply then please contact FastSpring (firstname.lastname@example.org) with your order number.
Unreceived license key (purchased from the Adobe Add-ons website)
If the above tips for finding your license key have not helped, AND you bought the plug-in from the Adobe website (i.e. not via the plug-in or this website) then you will need to contact Adobe for further assistance.
Please note that, as the plug-in developer and not an Adobe employee, I cannot access the payment and licensing systems used by Adobe. Therefore if you have purchased your license key from the Adobe Add-ons website you will need to contact them regarding any unreceived license keys.
Here’s a thread on the Adobe forums that give the email address to contact that another customer was given.
Lost my license key
If you’ve bought your license from this website and lost your license key then please use the email address on the Contact page to get in touch. Please provide the reference number for your original purchase or the email address that you originally used.
Lost license keys purchased from the Adobe Add-ons website
If you’ve bought the license from the Adobe Add-ons website then you will need to contact them to have your license key sent out again.
Here’s a thread on the Adobe forums that give the email address to contact that another customer was given.
Plug-in says the license key is invalid
When copying and pasting your license key from your license email into the plug-in, take care that the key is copied as one long list of characters.
Your email system may insert line breaks or spaces into the email, so please be sure that any such line breaks, spaces or other formatting from the email message are not pasted into the plug-in’s license text box.
If your license key is still reported as being invalid after copying and pasting it then please check you have specified the License service correctly in the license key entry window. e.g. If you have purchased a license for Dropbox then please make sure Dropbox is the selected License service in the window.
A common mistake is trying to enter a Google Drive license key for Picasa Web (Google Photos). Please be careful when purchasing licenses and entering the license keys that you have selected Google Drive or Picasa Web (Google Photos) correctly.
Don’t rename the plug-in folder
The plug-in folder should be named with a “
lrplugin” or “
lrdevplugin” extension. For example:
On Mac, if you open (i.e. extract) the downloaded Zip file a second time you will get a folder with the suffix “2”. Lightroom will not be able to read the plug-in from such a named folder. Before opening the Zip file consider removing an existing plug-in folder.
The following will give an error as the folder extension “.lrplugin 2” is not “.lrplugin” as Lightroom expects:
If you really need two versions of the plug-in on your computer, I recommend having two separate parent folders and keeping the plug-in folder name the same, i.e.:
Google’s Picasa Web (Google Photos) photo size constraints
This plug-in uses Google’s Picasa Web interface to upload photos to Picasa Web and Google Photos. At the time of writing, Google do not provide applications like this plug-in direct access to their Google Photos interface, instead the Picasa Web interface must be used.
The Picasa Web interface has a restriction of a maximum photo size of 2048 x 2048 pixels if photos are not to be counted towards your allowance.
Please note that Google currently only provides “unlimited high quality photos” via its own mobile apps and website. Google does not allow any third party applications such as the Photo Upload plug-in to use those constraints.
However, once your photos have been uploaded to Picasa Web or Google Photos, you can then follow these instructions to recover the storage space:
Old Picasa Web Upload plug-in
The old “Picasa Web Upload” plug-in has been replaced by the “Photo Upload” plug-in which allows you to upload to Picasa Web and many other services.
If you have the old Picasa Web Upload plug-in then please note that this is not available for use with the latest versions of Lightroom. Instead please download the latest Photo Upload plug-in from this website. You can use your existing Picasa Web Upload plug-in license key with the Photo Upload plug-in.
Checking the version of your plug-in
You may need to check which version of a plug-in you are using. You can do this from Lightroom’s Plug-in Manager.
Select the plug-in on the left (e.g. Photo Upload).
The plug-in version number is displayed on the right in both the plug-ins Settings and Status panes (in the example below the version is 1.5.5).
Removing a plug-in
Sometimes you may need to remove your plug-in, perhaps to replace it with a newer version.
Lightroom’s Plug-in Manager allows you to unregister a plug-in from Lightroom using the “Remove” button, but in most cases I recommend actually deleting the plug-in folder from your system. This is particularly important if you are upgrading the plug-in with a new version – always delete the old plug-in folder first so that there is no doubt which version of the plug-in Lightroom will be using.
You can find the installation folder of your plug-in from Lightroom’s Plug-in Manager.
To remove the plug-in simply identify the install folder (highlighted in the above Plug-in Manager screenshot). You can then delete it using either Windows Explorer or Mac’s Finder.
You can use Lightroom’s Plug-in Manager’s “Show in Explorer” or “Show in Finder” buttons to go straight to the folder, making it easy to find the plug-in folder on your system.
Saving your log file
In order to try and help identify a problem, I may ask you to send me a plug-in log file from your machine. If I request this, please follow the instructions below:
- Do the activity that doesn’t appear to be working, e.g. try uploading a photo. This is important so that the problematic behaviour is recorded in the log file.
- Save your plug-in’s log file. From the “Plug-in Manager” window in Lightroom, select the “Save log” option from the plug-in’s settings section of the window.
3. Email the log file to me. Attach the log file from the place where you saved it into an email and send it to me.